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Patrycja Empacher
Front Desk Clerk
Jacksonville,FL
Summary
Welcoming Front Desk Associate with three years of experience in miliary Hospital Administration. Extensive knowledge of customer relations and commitment to individualized care. Successful at multitasking and bookkeeping. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful hospital setting. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
4
4
Languages
Work History
Corpsman/Front Desk Associate
USN
Jacksonville, FL
01.2020 - 12.2022
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software such as AHLTA, CHCS, CDA, and Genesis - including, though not limited to Dentrix, PowerChart, and RevenueCycle - to process reservations, check-ins and check-outs.
- Contacted housekeeping staff and maintenance department to resolve cleaning issues outside of the clinic staffs' capabilities.
- Made appointments (in CDA, CHCS, Dentrix, and PowerChart) over phone as well as in person. Personally made calls one business day prior to the appointment to confirm it.
- Ran monthly Class 3, CBCT, and Consent Form reports.
- Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
- Created and implemented a Pharmacy Form, making it easier for providers to send medication to an outside pharmacy; the form indicated the patient's zip code and preferred pharmacy name.
- Maintained cleanliness and organization of front desk area.
- Planned coverage needs and organized services to support incoming special events.
- Answered guest questions and referred to local points of interest.
- Retrieved mail, packages and documents on behalf of clinic staff, promptly verifying receipt and arranging for pickup or transmittal.
- Responded swiftly to any potential appointment change requests and other inquiries made via email, phone, or in person.
- Politely welcomed arriving guests, asking for their DoD identification.
Customer Service Associate
Port Tack Wine And Spirits
ARNOLD, MD
07.2017 - 05.2019
- Developed and actualized customer service initiatives to decrease wait times.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Maintained clean personal appearance, never wavering from the company's uniform policy of looking clean and approachable.
- Resolved concerns with products or services to help with retention and drive sales by taking personalized orders for customers.
- Executes excellent sales floor merchandising and selling.
- Boosted sales revenue by skillfully promoting diverse service options.
- Informed customers about special promotions and provided detailed information for various products.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Responded to customer calls to answer questions about products and services.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Effective liaison between customers and internal departments.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Communicated professionally with colleagues, freelancers and clients.
- Implemented and developed customer service training processes.
Sandwich Artist
SUBWAY®Restaurants
Indiana, PA
09.2016 - 04.2017
- Assisted customers in choosing menu items by providing food complementing information.
- Greeted guests, promoted specials and took orders.
- Executed sandwich artistry duties with very low occurrence of errors.
- Shared information with customers about menu items, preparation methods and ingredients.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
- Operated manual and electric appliances to peel, slice and trim food.
- Interpreted food order slips per shift to prepare food according to customer orders.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Trained team members to prepare sandwiches and other items according to instructions.
- Observed customer purchases in line and differentiated between standard portions.
- Prepared salads, soups and sandwiches for customers.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
Bachelor of Arts - Writing Studies
Indiana University of Pennsylvania
Indiana, PA 08.2015 - 05.2017
Associate of Arts - Asian Studies
University of Maryland Global Campus
MD 08.2013 - 06.2015
Skills
Office administration
Accomplishments
- Received a job promotion within three years of hire date, due to outstanding performance, to Petty Officer Third Class while serving in the Corpsman rate.
- Received great ICE comments from patients surveys due to professionalism, exceptional service and quick response times.
Affiliations
- United States Navy 2019-2022
Software
Microsoft Excel
Microsoft PowerPoint
CHCS
AHLTA
Genesis: PowerChart
Genesis: Dentrix
Genesis: RevenueCycle
Certification
Certified 0000 Corpsman, USN - Jan 2020-Dec 2022
Timeline
Corpsman/Front Desk Associate
USN
01.2020 - 12.2022
Certified 0000 Corpsman, USN - Jan 2020-Dec 2022
01-2020
Customer Service Associate
Port Tack Wine And Spirits
07.2017 - 05.2019
Sandwich Artist
SUBWAY®Restaurants
09.2016 - 04.2017
Bachelor of Arts - Writing Studies
Indiana University of Pennsylvania
08.2015 - 05.2017
Associate of Arts - Asian Studies
University of Maryland Global Campus
08.2013 - 06.2015
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