Patryck Schaper
Astoria,NY
Summary
Flexible and energetic professional driven to optimize procedures and maximize team performance with exceptional leadership and problem-solving abilities. Excellent communicator and strategic planner with adaptable approach. Bringing Managing expertise and 15 years' experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Territory Manager
US Foods
05.2024 - Current
- Developed relationships with key customers, resulting in increased customer loyalty and satisfaction.
- Analyzed sales data to identify areas for improvement, develop strategies, and set achievable goals.
- Propelled customer satisfaction by responding promptly and appropriately to problems, concerns, or needs.
- Implemented effective account management strategies to maximize profitability from existing accounts.
- Created and executed strategic plans to grow and build new business in territory.
- Organized and conducted product demonstrations to potential customers.
- Developed sales team through motivation, counseling and product knowledge education.
- Employed consultative selling approach to provide customers and prospects with detailed understanding of products or services.
Manager
Yard House
08.2020 - Current
- Maintained all sanitation procedures and food safety guidelines in handling food and beverages
- Assisted with the launching of the Yard House Flagship store in Times Square, New York which included opening the restaurant, hiring, and educating 320 team members
- Supported other Yard House locations as a traveling manager (Boston, Texas, Yonkers, Nyack, Pennsylvania)
- Oversaw the day-to-day operations of the restaurant with the goal of delivering excellence in all areas of service and hospitality and providing the highest quality food and beverage to guests
- Assisted with planning schedules and delegating assignments to meet coverage and service demands
- Offered hands on assistance to guests, assessing needs and maintaining current knowledge of consumer preferences
- Coached and motivated team members, driving sales and delivering exceptional customer service
- Established control systems for costs and labor, meeting budget guidelines
- Reduced workplace safety or health hazards by enforcing work practices and procedures
- Developed personal growth opportunities, empowering employees to produce results and meet goals
- Coordinated kitchen workflow to optimize supply usage and preparation time
- Scheduled staff hours and allocated resources to maximize team member performance
- Managed over 25 staff members per shift to ensure exceptional service to guests
- Interviewed and hired new staff as well as prepared weekly FOH and BOH staff schedules
Multi Unit General Manager
Blend Astoria
07.2017 - 04.2020
- Managed over 50 staff members per shift, ensuring exceptional service to guests.
- Interviewed and hired new staff, in addition to preparing weekly FOH and BOH staff schedules.
- Maintained all sanitation procedures and food safety guidelines for handling food and beverages.
- Oversaw all catering orders, including management of food and liquor inventory, liquor control, and restocking.
- Handled all aspects of catering orders, payroll, and daily commissary orders.
- Designed sales and service strategies to improve revenue and customer retention.
- Encouraged, trained, and disciplined employees to maximize performance.
- Delivered exceptional client experiences through hands-on leadership of front-line associates and area managers.
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
- Managed scheduling for over 50 employees to ensure optimal productivity.
- Designed contracts, collected fees, and booked events for the restaurant.
Server & Bartender
Blockheads
10.2016 - 06.2017
- Maintained all sanitation procedures and food safety guidelines in handling food and beverages
- Oversaw all catering orders, food, and liquor inventory including liquor control and restocking
- Handed all catering orders, payroll, and daily commissary order
- Designed sales and service strategies to improve revenue and retention
- Encouraged, trained, and disciplined employees to maximize performance
- Delivered exceptional client experiences with hands-on leadership of front-line associates and area managers
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability
- Managed scheduling for over 50 employees to ensure optimal productivity
- Designed contracts, collected fees, and booked events for restaurant
- Led the pre-shift meetings to go over all the goals for the shift
- Oversaw all shift members throughout the shift
- Responsible for all close-out procedures including cash out and cash drops every night
- Quick problem solving behind the scenes and FOH
- Coached new team members on job tasks and performance strategies
- Developed and implemented strategies to enhance
- Operated POS terminals to input orders, split bills and calculate totals
- Recommended daily specials, wine selections, and desserts to guide patrons toward more profitable items
- Greeted and accommodated guests, building positive experience from first interaction
- Recruited, trained, and managed FOH staff
- Responsible for implementing and skillfully promoting seasonal menu, food, and beverage items
- Planned seasonal menu for bar and floor using seasonal ingredients
- Ensured proper cleanliness was maintained in all areas of the bar and front of house
- Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives
Manager, Bartender, Server
Zebu Grill & Circus Restaurant
04.2007 - 06.2016
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue
- Oversaw all catering orders, food and liquor inventory including liquor control and restocking
- Handed all catering orders, payroll, and daily commissary order
- Designed sales and service strategies to improve revenue and retention
- Encouraged, trained, and disciplined employees to maximize performance
- Delivered exceptional client experiences with hands-on leadership of front-line associates and area managers
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability
- Managed scheduling for over 25 employees to ensure optimal productivity
- Designed contracts, collected fees, and booked events for restaurant
- Led the pre-shift meetings to go over all the goals for the shift
- Oversaw all shift members throughout the shift
- Responsible for all close-out procedures including cash out and cash drops every night
- Quick problem solving behind the scenes and FOH
- Coached new team members on job tasks and performance strategies
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency
Education
Associate in Arts (A.A.) - Liberal Arts
BORICUA COLLEGE
01.2012
Skills
- Excellent Customer Service Skills
- Delegating Assignments and Tasks
- Staff Scheduling
- Operations and Procedural Knowledge
- Time Management
- Safe Food Handling Practices
- Patron Satisfaction
- Critical Thinking
- Team Building/Staff Training
- Contract Negotiations and Administration
- POS Terminal Operations
- Health Code Compliance
- Employee Coaching and Motivation
- Food and Beverage Management
- Sales forecasting
Certification
- Cicerone Beer Certification
- Food Protection Certification
Languages
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Territory Manager
US Foods
05.2024 - Current
Manager
Yard House
08.2020 - Current
Multi Unit General Manager
Blend Astoria
07.2017 - 04.2020
Server & Bartender
Blockheads
10.2016 - 06.2017
Manager, Bartender, Server
Zebu Grill & Circus Restaurant
04.2007 - 06.2016
- Cicerone Beer Certification
- Food Protection Certification
Associate in Arts (A.A.) - Liberal Arts
BORICUA COLLEGE
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