Patsy Burciaga
Mesquite,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
ASR
Children's Specialty
Dallas, TX
01.2017 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging medical equipment pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed all clinical payments and deposits
Front Desk
West Davis Dental
Dallas , TX
01.2013 - 01.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Verified all insurances and explained treatment plans
- Billing, entered payments and adjustments
Education
No Degree - Applied Science
Eastfield
DallasNo Degree - Law (Pre-Law)
Central Texas Commercial College
DallasHigh School Diploma -
Skyline High School
Dallas, TX05.2001
Skills
- Bilingual
- Flexible & Adaptable
- Conflict Resolution
- Customer Service
- Self-Motivated
- Self-motivated professional
- Microsoft Office
- Excellent work ethic
- Active Listening
- Good listening skills
- Decision Making
- Responsible
- Data Entry
Languages
Spanish
Native or Bilingual
Timeline
ASR
Children's Specialty
01.2017 - Current
Front Desk
West Davis Dental
01.2013 - 01.2016
No Degree - Applied Science
Eastfield
No Degree - Law (Pre-Law)
Central Texas Commercial College
High School Diploma -
Skyline High School
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