Summary
Overview
Work History
Education
Skills
Timeline
Generic
Patsy Cady

Patsy Cady

Visalia,CA

Summary

Seasoned Senior Representative with strong background in customer relations and issue resolution. Strengths include effective communication, great listening, relationship building, and problem-solving skills. Previous roles involved fostering positive interactions with customers, enhancing client satisfaction and boosting company reputation through courteous service. Well-trained in working for organizations in industries. Known for dedicated attitude and drive to work hard. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

31
31
years of professional experience

Work History

Customer Service Senior Representative

Cigna Healthcare
Visalia, CA
01.2007 - Current
  • Answer inquiries from providers, policy holders, sales and other regarding benefits, services and general processing on all related inquiries.
  • Resolve provider complaints, problems and questions directly or through coordination and follow up with other departments.
  • Educate members and providers on administrative procedures.
  • Accurately, promptly and courteously respond to all inquiries with a professional attitude.
  • Review and adjudicate prior authorization requests telephonically.
  • Maintain standards of average handle time and quality on a monthly basis.
  • Report to management any trends or problems that consistently arise.
  • Provide timely follow-up and documentation of calls requiring research or support from other areas.
  • Utilize all resource materials to provide quality responses to customer inquiries.
  • Effectively finalize and closes open calls in a timely manner.

Property Coordinator

Nev Kev Realty Consultants
Laughlin, NV
01.2004 - 01.2007
  • Maintain prospective property rentals.
  • Initiate and process tenant / owner lease agreements.
  • Processed applications and credit reports for prospective tenants.
  • Collect and Process tenant rents and distribute owner disbursements on a monthly basis.
  • Respond and resolve tenant complaints.
  • Assist and coordinate move-out inspections/repairs and assure properties are ready for moving-in.

Shipping and Receiving Manager

Sanmina Corp
San Jose, CA
01.1994 - 01.2004
  • Manage a team of up to 15-20 receiving, shipping, inventory control specialist (both full and part time).
  • Oversee activities related to the receiving and shipping of products to internal and external customers (domestically and internationally).
  • Ensure on time shipments to internal and external customers.
  • Oversee stock placement and warehouse space utilization.
  • Maintain and assure 99.5% inventory accuracy.
  • Optimize stock placement to minimize damage and maximize access.
  • Manage and maintain relationships with internal and external customers.
  • Provide daily receiving activity, inventory accuracy, on time shipments reporting to management.
  • Assist and ensure staff is qualified and has received and reviewed all necessary training materials.
  • Develop and maintain procedures and processes.
  • Ensure employees adhere to company policies and procedures.

Education

High School Diploma -

Calaveras High School
Milpitas, CA
06-1989

Skills

  • Customer service
  • Product and service solutions
  • Courteous demeanor
  • Data entry
  • 10-key

Timeline

Customer Service Senior Representative

Cigna Healthcare
01.2007 - Current

Property Coordinator

Nev Kev Realty Consultants
01.2004 - 01.2007

Shipping and Receiving Manager

Sanmina Corp
01.1994 - 01.2004

High School Diploma -

Calaveras High School

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