Patsy Diaz
Banning,CA
Summary
Adept at fostering strong customer relationships and resolving complaints efficiently, I excelled as a Customer Service Representative at Universal Waste Systems. My proficiency in account updating and dedication to customer satisfaction significantly contributed to the company's success. Skilled in both computer applications and staff training, I consistently maintained high service standards.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Universal Waste Systems
Santa Fe Springs, CA
01.2002 - 01.2023
- Maintained high levels of customer satisfaction through exceptional service.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Updated system with order specifics and customer details, preferences, and billing information.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong customer relationships to encourage repeat business.
Education
Some College (No Degree) - Computer Information Systems
Chaffey College
Rancho Cucamonga, CASkills
- Account updating
- Complaint resolution
- Scheduling
- Computer proficiency
- Staff education and training
- Customer consulting
Timeline
Customer Service Representative
Universal Waste Systems
01.2002 - 01.2023
Some College (No Degree) - Computer Information Systems
Chaffey College
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