Patsy Garcia
Jacksonville,FL
Summary
Experience overseeing multiple programs and departments. Served as a patient advocate to hospitals, as well as a liaison to medical offices, and nonprofit community organizations. Provided excellent customer service to all clients, patients, and stakeholders.
Overview
23
23
years of professional experience
Work History
Home Health Office Manager
Amedisys
02.2021 - 04.2023
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Responsible for the overall organization and financial management of the care center, provide direction of care center operations and functions according to approved policies, procedures, and standards
- Ensure the enhancement of business development and continuous improvement of care center efficiency and fiscal success
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Provide supervision to the field staff who ensure the delivery of quality care to patients
- Ensure the care center is following all regulations, laws, policies, and procedures
- Maintain compliance with all local, state, and federal laws regarding licensure and certification of care center personnel and accreditation standards
Director of Social Services
Beaches Emergency Assistance Ministry, BEAM
02.2019 - 01.2021
- Managed multiple programs; implementing best practices and policies, adhering to grant proposals and deliverables
- Implemented a Senior Program to better serve seniors living in the community
- Managed front office processes ensuring a seamless client flow and treating people with dignity and respect
- Provided leadership and guidance to case managers by reviewing caseload and challenges
- Conducted data analysis and tracking to achieve projected outcomes and trends
- Worked closely with Executive Director on grants and reporting deadlines
- Responsible for major community client events
- Trained and managed staff and volunteers in various programs and events
Program Manager
American Cancer Society
01.2016 - 01.2019
- Managed multiple programs & services, including lodging and transportation that served over 200 patients throughout Georgia & Florida
- Recruited, interviewed, and trained volunteers on program procedure and policy
- Presented to community organizations regarding patient services
- Collaborated with Florida Cancer Centers throughout NE Florida and SE Georgia to ensure seamless program participation by patients
- Facilitated and hosted volunteer appreciation events
Development Executive
Full Employment Council
05.2011 - 11.2012
- Facilitated orientation workshops regarding the Healthcare labor market and career development
- Organized and participated in career fairs under the Workforce Investment Act
- Prescreened and enrolled applicants for scholarship awards
- Authorized supportive services for hired applicants
- Followed up with medical HR departments by phone, email, and onsite visits regarding new employee work performance
- Tracked payroll and submitted timesheets
Director of Operations
Northland Healthcare Access
01.2013 - 01.2014
- Hired, oriented, and managed primary and specialty care coordinators, and medical recruiters
- Implemented the ACA program initiative for patient access and organizational growth
- Managed and monitored multiple grant awards and grant deadlines
- Completed monthly reports for data analysis to determine gaps in services
- Presented to medical community organizations regarding program initiatives
- Cultivated strong relationships with physicians and staff members
Public Benefits Specialist
The Midland Group
01.2000 - 01.2013
- Assisted the inpatient uninsured population of multiple hospital systems
- Interviewed the patient while hospitalized to determine eligibility for local, state, and federal programs
- Worked directly with hospital staff, including registered nurses, social workers, physicians, and financial account executives
- Worked with federal, state, and local programs, including Medicaid, Medicare, and
- Social Security
- Documented in the case file of all actions and interactions with each patient, using multiple data platforms.
Education
Masters of Healthcare Leadership - Healthcare Leadership
Friends University
Wichita, KS2009
Bachelor of Arts - Psychology with, Minor
Wichita State University
Wichita, KSAssociate of Science - Healthcare Administration
Butler County Community College
El Dorado, KSSkills
- Medical Practice Operations
- Staff Scheduling
- Team Leadership
- Employee Training Program
- Process Implementation
- Policy and Program Development
- Patient Advocacy
- Records Management
- Organizational Goal Development
- Fluent in Spanish
Timeline
Home Health Office Manager
Amedisys
02.2021 - 04.2023
Director of Social Services
Beaches Emergency Assistance Ministry, BEAM
02.2019 - 01.2021
Program Manager
American Cancer Society
01.2016 - 01.2019
Director of Operations
Northland Healthcare Access
01.2013 - 01.2014
Development Executive
Full Employment Council
05.2011 - 11.2012
Public Benefits Specialist
The Midland Group
01.2000 - 01.2013
Masters of Healthcare Leadership - Healthcare Leadership
Friends University
Bachelor of Arts - Psychology with, Minor
Wichita State University
Associate of Science - Healthcare Administration
Butler County Community College
Similar Profiles
Shannon Tate-CusterShannon Tate-Custer
Records Coordinator at AmedisysRecords Coordinator at Amedisys
HAYWOOD L. THOMAS, JR.HAYWOOD L. THOMAS, JR.
Patient Services Coordinator at AmedisysPatient Services Coordinator at Amedisys
Jennifer Flegel MSN, FNP-BCJennifer Flegel MSN, FNP-BC
Advanced Practice Nurse Practitioner at AmedisysAdvanced Practice Nurse Practitioner at Amedisys
Ahnae ScottAhnae Scott
Account Executive Hospice at AmedisysAccount Executive Hospice at Amedisys
Luis VilaLuis Vila
Pipefitter Foreman at Gary Rodgers PlumbingPipefitter Foreman at Gary Rodgers Plumbing