Patsy Haynes
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Motivated Inside Sales Support Specialist experienced in customer service, order management, and sales support. Delivered high-quality support to sales teams, enhancing operational efficiency and client satisfaction through effective communication, problem-solving, and relationship-building skills. Committed to embracing new challenges and contributing to environments that value hard work and dedication.
Overview
1
1
7 Years of professional experience
10
10
years of professional experience
2014
2014
years of post-secondary education
Work History
Inside Sales Support Specialist
The Home Depot Store Support Center
Lithonia
03.2025 - 01.2026
- Supported sales teams by providing accurate product information and processing orders efficiently.
- Coordinated interdepartmental communication to enhance efficiency of sales support tasks.
- Managed customer inquiries through various channels, ensuring timely responses.
- Cultivated relationships with key accounts to drive customer satisfaction and retention.
- Responded promptly to customer inquiries regarding product features, pricing, availability.
Pro Support Coordinator
The Home Depot
Atlanta
01.2020 - 01.2025
- Liaised with customers, addressed inquiries, managing accounts/answer various questions to provide outstanding customer care.
- Achieved operational excellence, contributing to strong office reputation.
- Pleasantly responded to questions that remedied concerns quickly, resulting in 100% score in overall performance evaluations.
- Liaised with customers, addressed inquiries, managing accounts/answering various questions to provide outstanding customer care.
- Communicated complex technical information in user-friendly ways to both technical/non-technical customers.
- Pleasantly responded to questions that remedied concerns quickly, resulting in a 100% score in overall performance evaluations.
- Demonstrated consistent operational excellence to maintain stellar office reputation.
- Utilized CRM/Order-Up software to compile data gathered from various sources.
Home Service Coordinator
THE HOME DEPOT
Atlanta
12.2017 - 01.2020
- Delivered accurate information to customers, enhancing satisfaction and resolving inquiries effectively.
- Delivered responsive customer service for consumer and professional trade businesses, utilizing various communication methods including calls, email, and chat.
- Recorded customer interactions with web-based tools to facilitate thorough support and follow-up for professional trade businesses and consumers.
- Utilized web-based systems to efficiently gather and update information as needed.
Sourcing Coordinator
STAFF MARK
Atlanta
04.2017 - 12.2017
- Delivered accurate information in response to customer inquiries, enhancing overall customer satisfaction
- Executed outbound calls and emails to prospective providers as part of targeted sourcing campaigns, increasing lead generation
- Managed inbound calls from prospective providers, effectively routing inquiries per internal policies to ensure compliance
- Provided accurate/appropriate information in response to customer inquiries
Administrative Assistant
STAFFMARK
Atlanta
12.2016 - 01.2017
- Oversaw daily office operations and maintained equipment to ensure smooth workflow.
- Conducted quality assurance for internal and external communications, including email, to uphold professional standards.
- Managed physical/digital files, monitored spreadsheets/updated reports to coordinate project materials.
- Organized physical and digital files while monitoring spreadsheets and updating reports to facilitate project coordination.
Office Assistant
ALLEN FLOORS LLC
Stone Mountain
03.2016 - 11.2016
- Collected and coded documents for efficient filing and storage.
- Compiled and generated weekly and monthly reports using Excel and company data.
- Processed payroll for 6-10 employees from start to finish.
- Collected/coded various documents to prepare for filing, storage/processing.
Education
Undergraduate Certificate - Psychology
08-2014
Doctorate - Counseling
10-2009
Skills
- Data entry documentation
- Data retrieval systems
- Email management
- Problem solving
- Technologically savvy
- Conflict resolution
- Strong interpersonal skills
- Effective communication
- CRM software experience
- Customer order management
- Time management abilities
- Self-motivation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Inside Sales Support Specialist - The Home Depot Store Support Center
03.2025 - 01.2026
Pro Support Coordinator - The Home Depot
01.2020 - 01.2025
Home Service Coordinator - THE HOME DEPOT
12.2017 - 01.2020
Sourcing Coordinator - STAFF MARK
04.2017 - 12.2017
Administrative Assistant - STAFFMARK
12.2016 - 01.2017
Office Assistant - ALLEN FLOORS LLC
03.2016 - 11.2016
Ashworth College - Undergraduate Certificate, Psychology
Tripp Bible College - Doctorate, Counseling