Patsy Haynes
Lithonia,GA
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Highly-motivated professional with desire to take on new challenges. Strong worth ethic, adaptability with exceptional interpersonal and organizational skills. Adept at working effectively unsupervised and quickly mastering new skills. Also looking for new roles where hard work and dedication is valued.
Overview
1
1
7 Years of professional experience
8
8
years of professional experience
Work History
Pro Support Coordinator
The Home Depot
Atlanta, GA
01.2020 - Current
- Utilized CRM/Order-Up software to compile data gathered from various sources.
- Demonstrated consistent operational excellence to maintain stellar office reputation.
- Improved customer satisfaction by finding creative problem solving solutions.
- Liaised with customers, addressed inquiries, managing accounts/answer various questions to provide outstanding customer care.
- Communicated complex technical information in user-friendly ways to both technical/non-technical customers.
- Pleasantly responded to questions that remedied concerns quickly, resulting in 100% score in overall performance evaluations.
- Managed work requests, new orders, pricing changes while coordinating logistics to verify delivery dates.
- Utilized active listening skills to quickly resolve problems. Escalated larger issues to upper management.
Home Service Coordinator
THE HOME DEPOT
Atlanta, GA
01.2018 - 01.2020
- Provided accurate & appropriate information in response to customer's inquires
- 90%- Consumer & Professional Trade Businesses (Pro) customer support via inbound/outbound calls, email/chat systems
- 10%- Document customer interactions using web-based software tools which ensure end-to-end support, research/follow up are completed to ensure best effort matches between professional trade businesses/consumers. Other activities as assigned by leadership
- Proficiency in web based systems to gather/update information.
Sourcing Coordinator
STAFF MARK
Atlanta, GA
05.2017 - 01.2018
- Provided accurate/appropriate information in response to customer inquiries
- 50% Placing outbound calls/sending emails to prospective Providers as part of targeted sourcing campaigns
- 30% Receiving/handling inbound calls from Prospective providers by handling/routing those calls per internal policies
- 20% Documenting customer interactions using web-based software tools by ensuring end-to-end support. Other activities as assigned by leadership
Administrative Assistant
STAFFMARK
Atlanta, GA
01.2017 - 02.2017
- Managed the daily office operations/maintenance of equipment.
- Quality assurance for all internal/external communications, including email.
- Developed administrative processes to achieve organizational objectives which improve office efficiency.
- Managed physical/digital files, monitored spreadsheets/updated reports to coordinate project materials.
Office Assistant
ALLEN FLOORS LLC
Stone Mountain, GA
04.2016 - 12.2016
- Collected/coded various documents to prepare for filing, storage/processing.
- Created weekly/monthly reports.
- Completed payroll processing from start to finish for 6-10 employees.
- Supported office clerical functions using MS/other software, email/office machines.
Education
Undergraduate Certificate - Psychology
2014
DOCTORATE - Counseling
Skills
- Data entry documentation
- File and data retrieval systems
- CRM and office management software
- Mail/E-mail management
- Documentation skills
- Problem-solving abilities
- Microsoft Office
- Strong interpersonal skills
- Technologically savvy
- Provider support
- Research project support
- Business support software proficiency
- Administrative support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Pro Support Coordinator - The Home Depot
01.2020 - Current
Home Service Coordinator - THE HOME DEPOT
01.2018 - 01.2020
Sourcing Coordinator - STAFF MARK
05.2017 - 01.2018
Administrative Assistant - STAFFMARK
01.2017 - 02.2017
Office Assistant - ALLEN FLOORS LLC
04.2016 - 12.2016
Ashworth College - Undergraduate Certificate, Psychology
Tripp Bible College - DOCTORATE, Counseling
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