Patsy Landry
Houma,LA
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Keyholder
Your Pie
Houma, LA
01.2022 - Current
- Provided customer service including cashiering, merchandising and restocking shelves.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Assisted customers with product selection and resolving complaints.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
- Ensured store was opened and closed in a timely manner according to company policies.
- Replenished merchandise displays throughout the store as needed.
- Inspected physical condition of store premises to identify any maintenance issues.
- Collaborated with management to determine key tasks and delegate to staff members.
Cashier/Pet Care Associate
Petco Animal Supplies Stores Inc.
Houma, LA
01.2021 - 01.2022
- Performed other duties as assigned by management.
- Greeted pet owners and their animals in a friendly manner.
- Adhered to local laws pertaining to animal safety and welfare regulations.
- Maintained cleanliness of facility by performing daily cleaning tasks such as sweeping, mopping, vacuuming, and scrubbing floors.
- Organized documents related to pet care in an efficient manner.
- Assisted customers with selecting the appropriate food, toys, treats, and other pet supplies.
- Developed relationships with pet owners through regular follow-up communication.
- Answered phone calls from customers regarding their pet's needs or concerns.
- Administered medications as prescribed by veterinarian.
- Ensured that all paperwork was completed accurately prior to releasing animals back into their owner's care.
- Sanitized cages and kennels between uses according to established protocols.
- Provided excellent customer service to all pet owners.
- Cared for pets including providing exercise, playtime, and grooming services.
- Performed routine maintenance on animal enclosures such as changing bedding materials or refilling water dishes.
- Attended staff meetings to stay up-to-date on new products or services available at the facility.
- Monitored the health of all animals in care and reported any changes to management team.
- Conducted price checks for special orders or discounts as requested by customers.
- Resolved customer complaints professionally in accordance with company policy.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Ensured compliance with all safety regulations within the store environment.
- Answered customer inquiries regarding store policies and procedures.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Followed company security procedures for handling large sums of money.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Cashier/Fry Cook
Canes Chicken Fingers
Houma, LA
01.2019 - 01.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Conducted price checks for special orders or discounts as requested by customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered customer inquiries regarding store policies and procedures.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Performed other duties as assigned by management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Followed company security procedures for handling large sums of money.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Collected payments and provided accurate change.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Helped with purchases and signed customers up for rewards program.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Used suggestive selling techniques to promote add-on sales.
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked closely with front-end staff to assist customers.
Education
High School Diploma -
H. L. Bourgeois High School
Gray, LA05-2019
Str
Skills
- Sales proficiency
- ID Verification
- Customer Service
- Product Recommendations
- Cash Handling
- Payment Collection
- POS Systems
- Returns processing
- Customer Assistance
- Cash Register Operation
- Payment Processing
- Loyalty Program Promotion
- Liquor Law Compliance
- Order Taking
- Inventory Management
- Time management skills
- Money Handling
- Inventory Control
- Ordering and stocking
- Loss Prevention
- Health and safety standards
- Cleaning procedures
- Safe Chemical Handling
- Computer Skills
- Safety precautions and measures
- Scheduling appointments
- Medication Administration
- Supplies Transportation
- Animal Handling
- Shipment Receiving
- Quality Control
- Time Management
- Active Listening
- Product Inspection
- Multitasking
- Continuous Improvement
- Team Collaboration
- Task Prioritization
Accomplishments
i have received an award for 16 years of consistent dance classes.
Certification
- diploma for dog grooming
Languages
English
Professional
References
References available upon request.
Timeline
Keyholder
Your Pie
01.2022 - Current
Cashier/Pet Care Associate
Petco Animal Supplies Stores Inc.
01.2021 - 01.2022
Cashier/Fry Cook
Canes Chicken Fingers
01.2019 - 01.2021
High School Diploma -
H. L. Bourgeois High School
Str
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