Patsy L. Hickman
Bertram
Summary
Experienced with legal documentation, courtroom procedures, and administrative support. Utilizes strong organizational skills to manage case files and ensure timely processing. Track record of effective communication and collaboration with judges, attorneys, and court staff, contributing to smooth courtroom operations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Criminal Window Court Clerk
Williamson County
12.2024 - Current
- Processed legal documents and maintained case files with accuracy and attention to detail.
- Managed public inquiries, providing information on case statuses and court procedures.
- Maintained organized filing systems for easy retrieval of case files and supporting documentation.
- Managed confidential information securely, upholding the integrity of the court system.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Advised defendants on options for citation violations.
- Set up dismissals, deferrals, driving safety courses, extensions and paying fines in Odyssey.
- Recall of Warrants & Capias.
- Reviewed documents for completeness on dismissals.
- Verified documents scanned & confirmed cases were digital on closed cases to be archived and shredded.
- Verified documents scanned on open cases to be archived.
- Assisted Criminal Court Clerk on confirming cases for the court docket.
License Analyst IV, Driver License Division
Texas Department of Public Safety (DPS)
10.2007 - 05.2024
- Assist supervisor in identifying employee strengths/weaknesses to utilize more efficiently to improve task functions.
- Project Manager for the Problem Driver Pointer System.
- Ensured special projects were completed on time
- Respond to general correspondence, open record requests, emails, Legislative Action Sheets, and compose special correspondence for the director's signature. Provide customer service, answer legal and technical inquiries for the public, driver license offices, law enforcement agencies, out of state agencies and the courts.
- Provided clear lines of communication with the team to ensure accuracy and consistency of information.
- Evaluate/process incoming reports and determine the appropriate course of action including referral to the Medical Advisory Board (MAB).
- Inspired and trained team members to optimize section to better assist customers
- Multi-tasked to complete paperwork, calls, documentation, and entering information in a timely fashion
- Assisted team members with any questions pertaining to accounts daily to help provide flawless customer service
- Work and process high volumes of work with minimal supervision. Knowledge and usage of business office practices and computer applications required to operate within the DLS.
- Research and interpret the driver license laws, federal statutes, administrative laws, and business rules to make accurate decisions regarding the evaluation of a driver history and to apply any applicable enforcement action such as suspension, revocation, disqualification, cancellations, and denials.
Administrative Assistant I, Administrative License Revocation Division
Texas Department of Public Safety (DPS)
02.2002 - 09.2007
- Able to provide policy, procedures and/or resolutions to technical questions from co-workers regarding Administrative License Revocation (ALR) processes and statutes
- Assist supervisor as needed to cross train other employees
- Provided phone coverage for the Customer Service Switchboard
- Authorized Deputy Custodian to certify documents sent to Department of Public Safety Attorneys
- Election Inspector of the Secretary of State on the 2008 Federal, State, and Local Election and 2010 State and Local Election
Education
General Studies
San Antonio College
San Antonio, TX12.1985
Skills
- Interpersonal communication
- Conflict management and resolution
- Computer – Word, Outlook, SharePoint
- Works well under pressure in a fast-paced environment
- Strong organization
- Data entry
- Court procedures
- Document preparation
- Confidentiality
- Customer service
- Document review
- Money handling
Accomplishments
- Supervised team of 10 staff members.
- Achieved Work from Home by introducing scanning incoming documents into Outlook for division of tasks.
- Collaborated with team of 6 in the development of Problem Driver Pointer System (PDPS).
Certification
- TCIC/NCIC Certification
- Conflict Solutions
- Live to Lead
- Words at Work
- Effective Communication
- Take 10 CPR/AED
- Emotional Intelligence
- ICAP-
- Interview/Communication/Application/Presentation
- Teaming Up
Timeline
Criminal Window Court Clerk
Williamson County
12.2024 - Current
License Analyst IV, Driver License Division
Texas Department of Public Safety (DPS)
10.2007 - 05.2024
Administrative Assistant I, Administrative License Revocation Division
Texas Department of Public Safety (DPS)
02.2002 - 09.2007
General Studies
San Antonio College