Patsy Lopez
LILLington,NC
Summary
Hardworking and passionate person with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results. Team player with Ability to handle multiple projects.
Overview
20
20
years of professional experience
Work History
Manager of Operations
Quality Oil
06.2020 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Training and coaching employees on practices, procedures, and performance strategies.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Accounting Secretary
Morros Framing
01.2016 - 05.2022
- Maintained accurate records of organizational finances and generated reports as requested.
- Received dues, fees and payments and provided transaction receipts.
- Maintained confidentiality of information related to receiving, recording and depositing of funds.
- Collaborated with finance committee to establish procedures for money collection and recording.
- Verified processing information and deposited received funds into organizational account.
- Performed control and balancing procedures to verify accuracy of drawers.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Translated all documents, translated phone calls
Cashier
Food Lion
10.2006 - 02.2015
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Cashier Manager
Walmart
03.2004 - 11.2008
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06.2019
Skills
- Quality Standards
- Payroll Operations
- Business Operations
- Departmental Operations
- Overseeing Employees
- Safety Awareness
- Operational Standards
- Suggestive selling
- Employee Evaluation
- Filing Systems
- Customer Care
- Staff Training
- Motivational Leadership
- Policy and Procedure Improvement
Languages
Spanish
Native or Bilingual
Timeline
Manager of Operations
Quality Oil
06.2020 - Current
Accounting Secretary
Morros Framing
01.2016 - 05.2022
Cashier
Food Lion
10.2006 - 02.2015
Cashier Manager
Walmart
03.2004 - 11.2008
High School Diploma -
Penn Foster Career School
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