Summary
Overview
Work History
Education
Skills
Timeline
Generic

PATSY MCDONNELL

Data Entry Operator / Customer Service Representative
Chandler,USA

Summary

Broaden my range of business knowledge and experience with strong potential for professional growth and development. To display initiative and resume responsibility.

Professional and prepared customer service specialist with strong focus on team collaboration and achieving results. Adept at handling customer inquiries, resolving issues efficiently, and ensuring positive experience. Known for reliability, adaptability, and excellent communication skills, ensuring seamless interactions in dynamic environment. Proven ability to contribute to team success and meet organizational goals.

Overview

11
11
years of professional experience

Work History

Office Administrative Assistant

Prevue Imaging LLC.
09.2014 - Current
  • Managed daily office operations to ensure smooth workflow and efficiency.
  • Coordinated schedules and maintained calendars for multiple team members.
  • Assisted in preparing reports and presentations using Microsoft Office Suite.
  • Maintained filing systems and updated records for easy access and retrieval.
  • Responded to fax machine request.
  • Created spreadsheet for the business.
  • Reviewed resumes for potential new hires.
  • Contacted potential employees and conducted telephone interviews.
  • Ordered supplies for the company.
  • Create and maintain company calendar of events.

Customer Associate Advisor

Consumer Cellular
  • Answered incoming calls for customer ordering a new phone.
  • Transferred Incoming calls to proper departments from opening a new account, escalated calls for a supervisor’s assistance.
  • Assisted customer with issues with their cell phones and walked customers thru troubleshooting steps for technical issues on their phone.
  • Data Entry for payments made on accounts.
  • Documented all actions taken on the accounts.

Data Entry Clerk / Customer Service Representative

PayChex / SurePayroll
  • Updated customer information in a database.
  • Organized exiting data in a spreadsheet.
  • Verified outdated data and made any necessary changes to records.
  • Operated common office equipment, like scanners and printers.
  • Provided occasional administrative support.
  • Assisted with special projects that require large amounts of data entry.
  • Input text-based and numerical information from source documents.
  • Provided occasional administrative support.

Eligibility Interviewer

Arizona Department of Economic Security (DES)
  • Collected and reviewed applications.
  • Conducted interviews and assessments.
  • Coordinated with various agencies to arrange services.
  • Answered applicants’ questions about benefits and claim procedures.
  • Checked with employers or other references to verify answers and obtain further information.
  • Provided excellent customer service to clients.
  • Exhibited skill and diplomacy in working with clients facing challenging and personal situations.
  • Collected and gathered information to conduct interviews to make eligibility determinations for medical, food and financial assistance.
  • Completed the application process, while entering data on a computer and accessing multiple screens.
  • Verified client information by interacting with internal and external customers, and federal, state and local entities.

Collector

Randstad / Bank of America
  • Advised and discussed with customers the status of mortgage accounts.
  • Informed customers of delinquency.
  • Offered payment arrangements to bring accounts current.
  • Collected and submitted payment on customer’s account.

Caregiver

Ability 360
  • Assisted patient with daily activities.
  • Prepared meals for patients.
  • Did light housekeeping.
  • Supervised other caregivers for patients.
  • Made and transported patients to all doctor’s appointments.

Specialist I Call Center Operations

Ricoh USA (formerly IKON Solutions Inc)
  • Trained new hires with job duties and system navigation.
  • Used special communication tools to locate information for escalated customers.
  • Processed web orders and offline requests.
  • Utilized all phone queues to support the aftermarket and inside sales.

Associate Call Center Operations

Ikon Solutions
  • Using data entry to place inbound supply orders and schedule a technician for repair request.
  • Checked orders for return authorization request as needed.
  • Utilized knowledge of Outlook, Microsoft Word, Oracle and various other programs to complete many of my tasks.

Patient Care Advocate

Express Scripts
  • Handled inbound and outbound calls from patients and providers for mail order pharmacy.
  • Answered questions related to pharmacy benefits to the patients.
  • Entered patient information into the system.
  • Obtained authorization for patient inquires.
  • Maintained accurate and complete documentation of all inquiries and orders to improve the patient’s service process and to avoid any potential legal concerns.
  • Identified and escalated repetitive issues and/or problems, then transferred calls to the appropriate department for corrective action to be pursued.

Credit Analyst

Manpower / Honeywell
  • Demonstrated responsibility to achieve a portfolio on accounts that are past due.
  • Researched and reconciled delinquent accounts utilizing knowledge of strong time management, problem solving, negotiating, self-motivational, multi-taking skills.
  • Communicated written and verbally to customers ensuring resolution satisfaction.

Education

Diploma - General Education

Clovis High School
Clovis, New Mexico

Associate of Applied Science - Health Services Management

Gateway Community College
Phoenix, Arizona

Skills

  • Proficient in Microsoft Word, Excel & PowerPoint
  • Spreadsheet
  • Data Entry Alpha & Numeric
  • Type 40 WPM
  • 10-Key by touch
  • Check data reports in multiple system applications
  • Debt collections
  • Answer incoming /outgoing calls & transferring calls to proper line
  • Reconcile delinquent accounts
  • Medical Terminology
  • Train new employees
  • Self-motivated & quick learner
  • Problem Resolution ability

Timeline

Office Administrative Assistant

Prevue Imaging LLC.
09.2014 - Current

Customer Associate Advisor

Consumer Cellular

Data Entry Clerk / Customer Service Representative

PayChex / SurePayroll

Eligibility Interviewer

Arizona Department of Economic Security (DES)

Collector

Randstad / Bank of America

Caregiver

Ability 360

Specialist I Call Center Operations

Ricoh USA (formerly IKON Solutions Inc)

Associate Call Center Operations

Ikon Solutions

Patient Care Advocate

Express Scripts

Credit Analyst

Manpower / Honeywell

Diploma - General Education

Clovis High School

Associate of Applied Science - Health Services Management

Gateway Community College

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PATSY MCDONNELLData Entry Operator / Customer Service Representative