Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patsy Roberts

Cartersville,GA

Summary

Dynamic customer service professional with a proven track record at Walmart, excelling in conflict resolution and team collaboration. Recognized for enhancing customer satisfaction and loyalty through effective problem-solving and training initiatives. Skilled in cash handling and maintaining high standards of service, consistently driving positive outcomes in fast-paced environments. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Overview

13
13
years of professional experience

Work History

Cashier

Travel Centers of America
02.2021 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
  • Cleaned and organized building areas as required.
  • Performed cleaning and maintenance duties as directed.
  • Improved overall cleanliness standards within the property by performing routine maintenance tasks such as changing light bulbs, fixing minor repairs, or reporting larger issues to management.
  • Maintained building exteriors for professional, clean presentation standards.
  • Stored supplies safely and securely to prevent theft and damage.
  • Greeted guests with warmth and professionalism for friendly, helpful service.
  • Completed sweeping, mopping, and window-cleaning.
  • Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanor at all times.
  • Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
  • Increased workplace safety by immediately reporting potential hazards.
  • Performed general landscaping duties such as lawn care, snow removal, or leaf raking when necessary.
  • Supported housekeeping staff by stocking supplies, removing trash, and handling laundry tasks as needed.

Creeler

Shaw Floors
03.2018 - 01.2021
  • Contributed to improved product quality through diligent inspection of finished products and timely reporting of any issues found.
  • Enhanced communication among team members, facilitating regular updates on production progress and addressing any concerns promptly.
  • Assisted in meeting production deadlines by effectively coordinating with team members to maintain a smooth workflow.
  • Ensured high-quality output by carefully monitoring yarn for defects and replacing damaged materials as needed.
  • Promoted a safe working environment, adhering strictly to established safety protocols while operating machinery.
  • Maintained a clean and organized work area, prioritizing safety and minimizing potential hazards.
  • Streamlined operations through effective inventory management, ensuring that all necessary supplies were readily available when needed.
  • Increased overall productivity with thorough preventive maintenance of creeling equipment and machinery.
  • Exceeded quality standards, thoroughly inspecting yarns before loading onto the machine to prevent defects from entering the production process.
  • Played a vital role in maintaining consistent production rates, working closely with knitting machine operators to identify and address potential bottlenecks.
  • Ran associated machines such as warpers to maintain efficient production.
  • Maximized machine performance, regularly monitoring creel status and making necessary adjustments as required.
  • Inspected creelers and components to make sure yarn moved freely and accurately.
  • Demonstrated flexibility in adapting to varied work schedules, ensuring seamless transition between shifts for optimal productivity levels.
  • Supported company goals by actively participating in continuous improvement initiatives related to creeling processes and procedures.

Customer Service Manager

Walmart
01.2013 - 01.2018
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
  • Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
  • Conducted quarterly customer satisfaction surveys to identify areas for improvement.

Education

Cartersville High School
Cartersville, GA
05.1981

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Time management skills
  • Cleaning and sanitizing
  • Team collaboration
  • Reliability and punctuality
  • Cash handling and management
  • Written and verbal communication
  • Professionalism and courtesy
  • Conflict resolution
  • Complex Problem-solving

Timeline

Cashier

Travel Centers of America
02.2021 - Current

Creeler

Shaw Floors
03.2018 - 01.2021

Customer Service Manager

Walmart
01.2013 - 01.2018

Cartersville High School

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