Britany G. Haynesworth
Southfield,MI
Summary
Insightful manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement while meeting department goals and objectives.
Overview
14
14
years of professional experience
Work History
Senior Retail Credit Analyst
TD Auto Finance
10.2022 - Current
- Consistently exceeded performance targets for loan application turnaround times, contributing to overall team success in meeting customer expectations.
- Assisted RCO Held Contract training (Phases 1-3) 2022, New Hire Bull Pens Feb and May 2023 classes - Led Bullpen for May 2023 class.
- Streamlined the credit approval process with efficient data gathering, documentation, and verification efforts.
- Collaborated with other teams to identify and mitigate risks impacting organization.
- Played a key role in updating credit policies and procedures, ensuring compliance with industry regulations and best practices.
- Contributed to overall company growth by identifying new lending opportunities within the retail market segment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed Action plans for team members to increase productivity and apps per hour on average.
- Complied with internal controls and government regulations.
- Skilled at working independently and collaboratively in team environment.
- Facilitated several trainings throughout RCO which includes Tesla workflow, CI mailbox and PBRFS, Held contract training, New Hire Bullpen, New Hire Training Restructuring segment
- Efficiently multi-tasked several senior projects including: CI mailbox & Post Booking Red Flags rotation/schedules, Quality Review Team and Senior RCO Newsletter
- Identified department opportunities for coaching following the process map, developed Senior Analyst Newsletter to streamline process of alerting the floor for effective and necessary changes.
- Identified areas of improvement in priority flow for V25 queue and delegated task to Senior Analysts to protect the brand when it comes to customer service and dealer partners.
Retail Credit Analyst II
TD Auto Finance
10.2018 - 10.2022
- Collaborated with cross-functional teams to implement effective risk management strategies for better portfolio performance.
- Maintained a 100% Scored Call average for 12 months currently holding-above 90% overall scorecard, ranking above average as compared to my peers and meeting my Senior RCA monthly goals consistently while maintaining several projects simultaneously.
- Consistently exceeded performance targets, turnaround times, contributing to overall team success in meeting customer expectations.
- Managing and maintaining several department mailboxes to ensure JD Power Award Winning Customer Service to out DRMs and Dealer partners (CI Mailbox, Tesla, and 2/3 mailbox)
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Gained strong leadership skills by managing projects from start to finish.
- Curated a space for New Hires to ask questions in a collective space where they feel safe and trust their advisors to guide them in their careers.
- Managed time efficiently in order to complete all tasks within deadlines.
- Rewards & Recognition, Analyst Team Lead
Training Coach/Mortgage Loan Underwriter
Quicken Loans
07.2013 - 05.2018
- Assisted in developing marketing materials to promote coaching services.
- Facilitated group coaching sessions and provided individual coaching support.
- Developed and coached training managers for purchase agreement underwriting
- Created improvement processes for underwriters developing their careers for initial underwriting and evaluated their progress
- Conducted post-training evaluations, utilizing data to refine future coaching strategies for increased effectiveness.
- Implemented innovative training techniques, resulting in higher overall satisfaction scores from participants.
- Tailored the training process specifically for underwriters on production based probationary action plans to promote and motivate them in their development
- Curated the cross-training process between several interconnected departments to increase production and enhance the customer experience (across mortgage and title for seamless closings).
Closing Specialist
Quicken Loans
11.2010 - 07.2013
- Supported colleagues during high volume periods, fostering a collaborative work environment where everyone was able to excel under pressure.
- Contributed to team success by proactively identifying areas for improvement in workflows or procedures.
- Maintained checklists of required documentation and open issues affecting closings.
- Reviewed closing packages and finalized Hud-1
- Touched base with all loan contracts and organized a closing schedule
- Streamlined closing processes by implementing efficient document management and communication strategies.
- Continuously improved upon personal knowledge of industry trends, regulations, and best practices through regular professional development activities.
- Thorough knowledge and examination of all documents included in the closing package including the closing disclosure, FHA/VA disclosures, title commitment, Loan estimate, Appraisals, and HOI Binders.
- Applied effective time management techniques to meet tight deadlines.
- Witnessed/ Notarized closing package and handled the recording process.
Education
University of Michigan - Flint
Flint, MIBachelor of Arts - Philosophy And Psychology, Minor in Women's And Ge
University of Michigan - Flint
Flint, MI2012
Skills
- High risk account reviews
- Goal-Oriented
- Data Interpretation
- Problem-Solving
- Data Compilation
- Effective Communication
- Team Collaboration
- Analytical Thinking
- Time Management
- Continuous Improvement
- Multitasking Abilities
- Adaptability and Flexibility
Awards
- 2022 Q3 Wow Award Winner - for Thinking like an owner and developing my colleagues.
- #1 in Communication and Operations Trainer of the year Gilbert Award Recipient
Timeline
Senior Retail Credit Analyst
TD Auto Finance
10.2022 - Current
Retail Credit Analyst II
TD Auto Finance
10.2018 - 10.2022
Training Coach/Mortgage Loan Underwriter
Quicken Loans
07.2013 - 05.2018
Closing Specialist
Quicken Loans
11.2010 - 07.2013
University of Michigan - Flint
Bachelor of Arts - Philosophy And Psychology, Minor in Women's And Ge
University of Michigan - Flint
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