PATSY WALKER
Hurst,TX
Summary
Dynamic Payroll and Leave Associate at Southwest Airlines, recognized for enhancing customer satisfaction through effective issue resolution and strategic engagement initiatives. Proven expertise in customer service and process improvement, fostering strong stakeholder relationships while streamlining operations. Committed to delivering exceptional results in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Payroll Amd Leave Associate
Southwest Airlines
05.2013 - 07.2019
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Source of Support
Southwest Airlines
06.2006 - 05.2013
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
No Degrees - Business Administration And Management
Dunbar High School
Lubbock, TXSkills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Workplace safety
- Cash handling
- Customer engagement
- Decision-making
- Complex Problem-solving
- Relationship building
- Courteous and professional
- Flexible schedule
- Oral communication
- Client engagement
- New hire training
- Product knowledge
- Issue resolution
- MS office
- Data entry
- Customer service orientation
- Order fulfillment
- Cross-functional teamwork
- Performance improvement
- Management support
- Customer relationship management (CRM)
- Strategy development
- Process improvement
- Multiple priorities management
- Record and file management
- Policy implementation
- Practice management
- Loyalty program promotion
- Project reporting
- Preparing reports
- POS system operation
- Calendar management
- Event coordination
- Loss prevention
- Performance evaluations
- Result interpretation
Certification
Management 101 and 102, project management, leadership management
Timeline
Payroll Amd Leave Associate
Southwest Airlines
05.2013 - 07.2019
Source of Support
Southwest Airlines
06.2006 - 05.2013
No Degrees - Business Administration And Management
Dunbar High School
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