Patsy Williams
Ladson,SC
Summary
Driven customer service supervisor offers several years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach.
Overview
39
39
years of professional experience
Work History
Customer Service Supervisor
United States Postal Service, USPS
Summerville, SC
01.2024 - Current
- Provide guidance and support to junior customer service representatives, including coaching and mentoring.
- Evaluates employee performance reviews based on specific criteria set forth by management.
- Identify areas of improvement in the customer service process and develope strategies to address them.
- Recruit qualified personnel when needed for open positions within the department.
- Review reports on employee attendance, productivity and effectiveness to evaluate performance.
Realtor
Carolina One Real Estate Services
Summerville, South Carolina
03.2021 - Current
- Assist clients in obtaining financing options such as mortgages or loans.
- Attend industry events such as conferences or seminars related to real estate topics.
- Prepare documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
- Advise clients on market trends and local real estate conditions, helping them make informed decisions.
Customer Service Supervisor
United States Postal Service, USPS
Lake City, SC
11.2017 - 08.2024
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Guided employees in handling difficult or complex problems.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Postmaster
United States Postal Service, USPS
Cross, SC
03.2020 - 01.2024
- Analyzed data related to postal operations in order to identify areas needing improvement or optimization.
- Maintained financial records, including budgets, expenditures, and income.
- Provided support during peak times such as holidays or special events requiring additional staffing resources.
- Prepared reports on operational activities for upper management review.
- Organized mail sorting operations to ensure timely delivery.
Parcel Mail Collections Driver
United States Postal Service, USPS
Tallahassee, FL
08.2001 - 06.2002
- Managed time efficiently when making multiple stops along designated routes.
- Loaded and unloaded packages efficiently to meet demanding route targets.
- Loaded and unloaded packages from truck using hand-trucks or pallet jacks.
Window Clerk
United States Postal Service, USPS
Tallahassee, FL
05.2000 - 06.2001
- Balanced daily cash register totals at end of shift.
- Assisted customers with packing and shipping items using appropriate materials and methods.
- Maintained records of incoming and outgoing mail and packages, ensuring accuracy in tracking information.
- Provided training for new window clerks on proper procedures related to job duties.
Rural Mail Carrier
United Staes Postal Service
Tallahassee, FL
03.1995 - 07.1998
- Provided excellent customer service while interacting with customers on route.
- Verified accuracy of addresses before delivering mail or parcels.
- Adhered to all USPS policies and procedures related to delivering mail.
Administrative Secretary
Florida Commission on Human Relations
Tallahassee, FL
11.1989 - 03.1992
- Organized and maintained confidential files and records.
- Answered phones, responded to inquiries, and directed calls appropriately.
- Greeted visitors in a professional manner and provided assistance as needed.
Carrier
Federal Express, FedEx
Tallahassee, FL
11.1985 - 10.1989
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Provided timely delivery of goods according to customer needs.
Education
High School Diploma -
Hopkinsville High School
Hopkinsville, KY05-1982
Some College (No Degree) - Business Administration
Florida State University
Tallahassee, FLSkills
- Performance Evaluation
- Workflow Management
- Schedule Management
- Customer Relations
- Training and mentoring
- Problem-Solving
References
References available upon request.
Timeline
Customer Service Supervisor
United States Postal Service, USPS
01.2024 - Current
Realtor
Carolina One Real Estate Services
03.2021 - Current
Postmaster
United States Postal Service, USPS
03.2020 - 01.2024
Customer Service Supervisor
United States Postal Service, USPS
11.2017 - 08.2024
Parcel Mail Collections Driver
United States Postal Service, USPS
08.2001 - 06.2002
Window Clerk
United States Postal Service, USPS
05.2000 - 06.2001
Rural Mail Carrier
United Staes Postal Service
03.1995 - 07.1998
Administrative Secretary
Florida Commission on Human Relations
11.1989 - 03.1992
Carrier
Federal Express, FedEx
11.1985 - 10.1989
High School Diploma -
Hopkinsville High School
Some College (No Degree) - Business Administration
Florida State University
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