Patsy (Ann) White
Customer Service / Remote Work
Dalton,GA
Summary
Worked Remote.Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
33
33
years of professional experience
Work History
WFH Product Expert
Turbo Tax
01.2023 - 04.2023
- Assisted customers with various types of technical issues via email, live chat and telephone
- Handled customer service issues by providing guidance or escalating for advanced support
- Served as first point of contact for incoming technical service calls and emails
- Used remote login tools to assist clients with technical and product questions
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools
- Developed and maintained strong relations with customers to meet quality expectations
- Demonstrated advanced product knowledge to solve customer issues
- Maintained up-to-date case documentation for future reference
- Supported customers with online billing, access and account issues.
- Proven ability to learn quickly and adapt to new situations
- Worked effectively in fast-paced environments
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Paid attention to detail while completing assignments
- Adaptable and proficient in learning new concepts quickly and efficiently
- Used critical thinking to break down problems, evaluate solutions and make decisions
Carpenter General Foreman and Office Manager
Whites Construction
01.2020 - 09.2022
- Set up efficient workflow processes, tracked daily productivity, and made changes to improve overall effectiveness of personnel and activities
- Balanced team workloads, group productivity, and financial goals by optimizing office schedule
- Documented expenses, reconciled accounts, and corrected discrepancies to ensure that AP/AR operations were accurate and fully compliant
- Was in charge of office inventory, which included ordering and requisitions, stocking, and receiving shipments
- Met with insurance company representatives to expedite payments and resolve filing issues, ensuring that aging balances were kept low and office's finances were in good shape
- Kept track of expenses and kept accounting records in Quick Books
- Recruited, hired, trained, and supervised employees, as well as implementing mentoring program that increased employee engagement
- All office supplies, including ink cartridges, toner, and paper, were ordered
- Kept track of and evaluated employee performance in order to complete reviews, make advancement recommendations, and address productivity issues.
- Created, maintained and updated filing systems for paper and electronic documents
- Evaluated employee records and productivity and submitted evaluation reports
- Maintained computer and physical filing systems
- Managed office operations while scheduling appointments for department managers
- Controlled finances to lower costs and keep business operating within budget
- Delivered performance reviews, recommending additional training or advancements
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Coached new hires on company processes while managing employees to achieve maximum production
- Managed compliance to keep organization operating within legal and regulatory guidelines
- Updated reports, managed accounts, and generated reports for company database
- Developed and maintained successful relationships with vendors, suppliers and contractors
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Set aggressive targets for employees to drive company success and strengthen motivation
- Evaluated employee performance and conveyed constructive feedback to improve skills
Professional Truck Driver
SCV Freight Carpet Cnsldtrs
04.2014 - 01.2020
- Followed all driving regulations and safety procedures, and driving record was 100% safe. Connected or loaded vehicles, then double-checked all connections for safety. Handled payments from customers
- Connected or loaded vehicles, then double-checked all connections for safety
- Handled payments from customers
- Printed and dedicated paperwork
- Scanned and faxed all paperwork to main office.
- Completed routine maintenance on truck to keep in working order
- Maintained daily, legible DOT log book and submitted corresponding documents
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns
- Operated with safety and skill to avoid accidents and delays
- Dropped and hooked trailers and changed configuration of equipment
- Utilized GPS and other navigation tools to plan routes and stay on schedule
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials
School Bus Driver
Whitfield County School District
04.2011 - 08.2013
- Followed all scheduled routes to ensure that all drop-offs and pick-ups were completed on time
- Performed pre-trip inspection and mechanical checks before scheduled run
- Transported students and teachers on school activity trips while exercising responsible leadership
- Maintained order and discipline on bus to prevent accidents or injuries
- Provided safe and reliable school bus transportation service on fixed routes
- Obeyed DOT rules and regulations and local laws to maximize safety
- Learned and followed school transportation procedures
- Tallied student count, mileage and fuel usage reports, forwarding to immediate supervisor for documentation purposes
- Assisted passengers in evacuation of bus in case of emergency
- Performed routine bus maintenance and cleaning for ideal condition
- Inspected vehicle tires, brakes, windshield wipers, lights and fluids to verify safe operation
- Drove multi-passenger vehicles to transport students between neighborhoods, schools and school activities
- Enforced safety rules as students boarded and exited buses and crossed streets near bus stops
- Reported bus malfunctions or repairs needed
- Reported inappropriate and disruptive student behaviors to school administration
- Operated bus safety lighting to increase safety during bus stop boarding and departing
- Acquired and maintained certification in basic first aid and CPR
- Followed schedules and routes to maintain timely arrivals and departures.
- Executed proper and timely loading and unloading of passengers
Accounting / Customer Service / Dispatch
Whites Transportation LLC
03.2004 - 03.2011
- Collect Money and made deposits at end of each day
- Directed Customers to which location Customer needed to go
- Made decision on amount Customer should be charged
- Handled incoming and outgoing calls
- Worked with computer program that was written especially for job
- Unlocked Business opened and closed daily 66 hr work week
- Issued purchase orders authorization to perform services and maintained accurate records
- Dispatched drivers to meet daily delivery needs for company customers
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones
- Documented services performed, operations information and dispatch details in system
- Addressed questions, problems or requests for service or equipment
- Advised personnel about accidents, weather conditions or other hazards
- Maintained current knowledge of personnel in field and completed deliveries or delays
- Arranged for repairs to restore service and schedules.
- Organized and detail-oriented with strong work ethic
- Developed and maintained courteous and effective working relationships
- Worked flexible hours across night, weekend and holiday shifts
- Strengthened communication skills through regular interactions with others
- Demonstrated respect, friendliness and willingness to help wherever needed
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Delivered services to customer locations within specific timeframes
- Resolved problems, improved operations and provided exceptional service
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Paid attention to detail while completing assignments
Dalton-Whitfield Solid Waste Authority Materials Recovery Facility
09.2002 - 10.2007
- Service
- I'm in charge of completing financial transactions in accordance with bank policies and procedures
- Take phone calls from customers and respond to them
- Talked to customers about Product and Service, outlined restrictions, and educated them on policies
- Entering customers' information into system
- Update account information to keep customer records up to date
- Provide customers with solutions and recommendations for their problems.
- Organized and detail-oriented with a strong work ethic
- Demonstrated respect, friendliness and willingness to help wherever needed
Customer Service
Artistic Group
05.1998 - 09.2002
- Help customers with their general problems. In charge of planning, ordering, and auditing large amounts of inventory. Get quotes to clients.
- Provide support and assistance to customers who have problems with service
- In charge of planning, ordering, and auditing large amount of inventory
- Calculate number of orders and customer information, then transfer information to sales department
- Take phone calls from customers and respond to them
- Entering customer's information into system
- Use Excel to quote prices to clients
- In charge of wide range of customer service and administrative tasks in order to quickly and effectively resolve customer issues
- Type orders and oversee produce being made and shipped.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Tracked customer service cases and updated service software with customer information
- Followed up with customers about resolved issues to maintain high standards of customer service
- Met customer call guidelines for service levels, handle time and productivity
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Investigated and resolved customer inquiries and complaints quickly
- Managed timely and effective replacement of damaged or missing products
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Offered advice and assistance to customers, paying attention to special needs or wants
- Educated customers about billing, payment processing and support policies and procedures
- Maintained up-to-date knowledge of product and service changes
- Reached out to customers after completed sales to suggest additional service or product purchases
- Updated account information to maintain customer records
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
- Answered customer telephone calls promptly to avoid on-hold wait times
School Bus Driver
Olympic Truck Lease
06.1997 - 08.2000
- Followed all scheduled routes to ensure that all drop-offs and pick-ups were completed on time
- Ensured that routes were completed safely and on time
- Performed bus driving duties while keeping student safety in mind to maintain good safety record
- Followed personal grooming and conduct guidelines and regulations to maintain high level of professionalism.
- Executed proper and timely loading and unloading of passengers
- Drove bus along assigned route, picking up students
- Inspected and serviced buses on regular basis
- Enforced student behavior policies and responded to student emergencies
- Inspected emergency equipment and verified safe working order for student and driver use
- Worked closely with school administration and transportation to maintain smooth operations
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting
- Drafted and submitted reports detailing trips, fuel, mileage, and hours
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution
- Maintained accurate and up-to-date route and time logs
- Kept up to date on local, state and federal regulations related to school bus operations
- Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes
- Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness
Quality Inspector
Shaw Industries
01.1990 - 06.1997
- Thoroughly inspected Product and promptly reported any problems or defects
- Conducted frequent visual inspections to identify issues with tolerance and compliance
- Took samples during production and tested them at random to determine quality of product as it was being made.
- Identified and helped resolve non-conforming product issues
- Maintained high standard of workmanship by using only approved data, materials, tools and test equipment
- Discarded and rejected products not conforming with specifications
- Collected samples during production and tested randomly to determine in-process product quality
- Inspected Product with accuracy, reporting problems or defects quickly
- Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded
- Performed frequent visual inspections to root out tolerance and compliance issues
- Performed preliminary, in progress, hidden damage and final product inspections
Education
High School Diploma -
NorthWest Whitfield High School
Skills
- Acutely observant
- Computer literate
- Customer service
- Credit and collections
- Documentation skills
- Creative problem solving
- Tax preparation
- Accounts payable/receivable
- Customer needs assessment
- Multi-Task Management
- Customer satisfaction
- Product specifications
- Answering Emails
- Electronic Systems
- Maintaining Clean Work Areas
- Customer Loyalty
Timeline
WFH Product Expert
Turbo Tax
01.2023 - 04.2023
Carpenter General Foreman and Office Manager
Whites Construction
01.2020 - 09.2022
Professional Truck Driver
SCV Freight Carpet Cnsldtrs
04.2014 - 01.2020
School Bus Driver
Whitfield County School District
04.2011 - 08.2013
Accounting / Customer Service / Dispatch
Whites Transportation LLC
03.2004 - 03.2011
Dalton-Whitfield Solid Waste Authority Materials Recovery Facility
09.2002 - 10.2007
Customer Service
Artistic Group
05.1998 - 09.2002
School Bus Driver
Olympic Truck Lease
06.1997 - 08.2000
Quality Inspector
Shaw Industries
01.1990 - 06.1997
High School Diploma -
NorthWest Whitfield High School
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