Patsy Ann White
Sugar Valley,US
Summary
Skilled in mathematical analysis and financial reporting, with a focus on tax preparation and documentation accuracy. Experienced in customer service and credit collections, consistently achieving high levels of customer satisfaction. Strong quality assurance capabilities and creative problem-solving skills enhance operational processes. Effective in managing accounts payable and receivable, demonstrating excellent multi-task management and attention to detail.
Overview
36
36
years of professional experience
Work History
Pro Services Specialist
Concentrix
Tunnel Hill, GA
01.2023 - 11.2025
- Handled Tech Issues with all Devices, resolving and assisting Customers with all Issues.
- Refunded and assisted with online purchasing, changing payment methods.
- Assisted with issues Digital wallet
- Assisted with Insurance cancellation, purchasing, and/or Transfer of insurance from one device to another
- Sales of all Devices and Insurance
- Handled returns, replacement of Devices
- Handled all Issues for Customers Needs related to Company
- Providing professional service and maintaining customer relations
Tax Consultant
Concentrix
Tunnel Hill, GA
01.2023 - 04.2023
- Led tax planning initiatives, ensuring compliance with federal and state regulations.
- Streamlined tax preparation processes, enhancing accuracy and efficiency across client accounts
- Analyzed complex tax issues, providing strategic insights to optimize client financial outcomes.
- Facilitated smooth communication between clients and taxing authorities during inquiries or disputes, achieving favorable outcomes.
- Streamlined tax preparation process for increased efficiency and accuracy.
- Educated clients about the impact of life events on their taxes, helping them make informed decisions.
- Maintained positive relationships with both existing and prospective clientele through excellent customer service and responsiveness.
- Collaborated with clients to answer questions and provide advice on tax matters.
Carpenter General Foreman and Office Manager
Whites Construction
Dalton, Georgia, US
10.2021 - 09.2022
- Set up efficient workflow processes, tracked daily productivity, and made changes to improve the overall effectiveness of personnel and activities.
- Balanced team workloads, group productivity, and financial goals by optimizing the office schedule.
- Documented expenses, reconciled accounts, and corrected discrepancies to ensure that AP/AR operations were accurate and fully compliant.
- Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments.
- Met with insurance company representatives to expedite payments and resolve filing issues, ensuring that aging balances were kept low and the office's finances were in good shape.
- Kept track of expenses and kept accounting records in [Software].
- Recruited, hired, trained, and supervised [Number] employees, as well as implementing a mentoring program that increased employee engagement.
- All office supplies, including ink cartridges, toner, and paper, were ordered.
- Kept track of and evaluated employee performance in order to complete [Timeframe] reviews, make advancement recommendations, and address productivity issues.
Professional Truck Driver
S C V Freight Carpet Cnsldtrs
Dalton, GA, US
04.2014 - 01.2020
- Followed all driving regulations and safety procedures, and my driving record was [Number]% safe.
- Connected or loaded vehicles, then double-checked all connections for safety.
- Handled payments from customers.
- Printed and dedicated paper work.
- Scanned and faxed all paper work to main office.
Professional Truck Driver
S C V Freight Carpet Cnsldtrs
Dalton, GA, US
04.2014 - 01.2020
- Followed all driving regulations and safety procedures, and my driving record was [Number]% safe.
- Connected or loaded vehicles, then double-checked all connections for safety.
- Handled payments from customers.
- Printed and dedicated paper work.
- Scanned and faxed all paper work to main office.
School Bus Driver
Whitfield County School District
Dalton, GA, US
05.2010 - 08.2013
- Followed all scheduled routes to ensure that all drop-offs and pick-ups were completed on time.
School Bus Driver
Whitfield County School District
Dalton, GA, US
05.2010 - 08.2013
- Followed all scheduled routes to ensure that all drop-offs and pick-ups were completed on time.
Accounting / Customer Service / Dispatch
Whites Transportation LLC
LaFayette, GA, US
04.2006 - 12.2009
- Collect Money and made deposits and the end of each day.
- Directed Customers to which location they needed to go.
- Made decision on the amount Customer should be charged.
- Handled incoming and outgoing calls.
- Worked with computer program that was written especially for job.
- Unlocked Business opened and closed daily 66 hrs a
Accounting / Customer Service / Dispatch
Whites Transportation LLC
LaFayette, GA, US
04.2006 - 12.2009
- Collect Money and made deposits and the end of each day.
- Directed Customers to which location they needed to go.
- Made decision on the amount Customer should be charged.
- Handled incoming and outgoing calls.
- Worked with computer program that was written especially for job.
- Unlocked Business opened and closed daily 66 hrs a
Customer Service
Dalton-Whitfield Solid Waste Authority Materials Recovery Facility
Dalton, GA, US
09.2002 - 10.2007
- I'm in charge of completing financial transactions in accordance with bank policies and procedures.
- Take phone calls from customers and respond to them.
- Talked to customers about [Product or Service], outlined restrictions, and educated them on policies.
- I'm entering the customer's information into the system.
- Update account information to keep customer records up to date.
- Provide customers with solutions and recommendations for their problems.
Customer Service
Dalton-Whitfield Solid Waste Authority Materials Recovery Facility
Dalton, GA, US
09.2002 - 10.2007
- I'm in charge of completing financial transactions in accordance with bank policies and procedures.
- Take phone calls from customers and respond to them.
- Talked to customers about [Product or Service], outlined restrictions, and educated them on policies.
- I'm entering the customer's information into the system.
- Update account information to keep customer records up to date.
- Provide customers with solutions and recommendations for their problems.
Customer Service
Artistic Group
Dalton, Georgia, US
05.1998 - 09.2002
- Help customers with their general problems.
- Provide support and assistance to customers who have problems with the service.
- I'm in charge of planning, ordering, and auditing a large amount of inventory.
- Calculate the number of orders and customer information, then transfer the information to the sales department.
- Take phone calls from customers and respond to them.
- I'm entering the customer's information into the system.
- Use Excel to quote prices to clients.
- I'm in charge of a wide range of customer service and administrative tasks in order to quickly and effectively resolve customer issues.
- I would Type up orders and oversee produce being made and shipped.
Customer Service
Artistic Group
Dalton, Georgia, US
05.1998 - 09.2002
- Help customers with their general problems.
- Provide support and assistance to customers who have problems with the service.
- I'm in charge of planning, ordering, and auditing a large amount of inventory.
- Calculate the number of orders and customer information, then transfer the information to the sales department.
- Take phone calls from customers and respond to them.
- I'm entering the customer's information into the system.
- Use Excel to quote prices to clients.
- I'm in charge of a wide range of customer service and administrative tasks in order to quickly and effectively resolve customer issues.
- I would Type up orders and oversee produce being made and shipped.
School Bus Driver
Olympic Truck Lease
Dalton, Georgia, US
06.1997 - 08.2000
- Followed all scheduled routes to ensure that all drop-offs and pick-ups were completed on time.
- Ensured that routes were completed safely and on time.
- Performed bus driving duties while keeping student safety in mind to maintain a good safety record.
- Followed personal grooming and conduct guidelines and regulations to maintain a high level of professionalism.
School Bus Driver
Olympic Truck Lease
Dalton, Georgia, US
06.1997 - 08.2000
- Followed all scheduled routes to ensure that all drop-offs and pick-ups were completed on time.
- Ensured that routes were completed safely and on time.
- Performed bus driving duties while keeping student safety in mind to maintain a good safety record.
- Followed personal grooming and conduct guidelines and regulations to maintain a high level of professionalism.
Quality Inspector
Shaw Industries
Dalton, GA, US
01.1990 - 06.1997
- Thoroughly inspected [Product or Service] and promptly reported any problems or defects.
- Conducted frequent visual inspections to identify issues with tolerance and compliance.
- Took samples during production and tested them at random to determine the quality of the product as it was being made.
Quality Inspector
Shaw Industries
Dalton, GA, US
01.1990 - 06.1997
- Thoroughly inspected [Product or Service] and promptly reported any problems or defects.
- Conducted frequent visual inspections to identify issues with tolerance and compliance.
- Took samples during production and tested them at random to determine the quality of the product as it was being made.
Education
High School - undefined
Northwest Whitfield High School
Tunnel Hill, GA01.1990
Skills
Mathematics proficiency
Attention to detail
Tech savvy
Customer engagement
Collections processing
QA management
Written communication skills
Writing documentation
Effective solutions analysis
Tax return processing
Data reporting
Invoice processing and reconciliation
User needs identification
Precision in analysis
Prioritization techniques
User experience optimization
Accomplishments
Have received 6 promotions in 2 yrs within the company.
Timeline
Pro Services Specialist
Concentrix
01.2023 - 11.2025
Tax Consultant
Concentrix
01.2023 - 04.2023
Carpenter General Foreman and Office Manager
Whites Construction
10.2021 - 09.2022
Professional Truck Driver
S C V Freight Carpet Cnsldtrs
04.2014 - 01.2020
Professional Truck Driver
S C V Freight Carpet Cnsldtrs
04.2014 - 01.2020
School Bus Driver
Whitfield County School District
05.2010 - 08.2013
School Bus Driver
Whitfield County School District
05.2010 - 08.2013
Accounting / Customer Service / Dispatch
Whites Transportation LLC
04.2006 - 12.2009
Accounting / Customer Service / Dispatch
Whites Transportation LLC
04.2006 - 12.2009
Customer Service
Dalton-Whitfield Solid Waste Authority Materials Recovery Facility
09.2002 - 10.2007
Customer Service
Dalton-Whitfield Solid Waste Authority Materials Recovery Facility
09.2002 - 10.2007
Customer Service
Artistic Group
05.1998 - 09.2002
Customer Service
Artistic Group
05.1998 - 09.2002
School Bus Driver
Olympic Truck Lease
06.1997 - 08.2000
School Bus Driver
Olympic Truck Lease
06.1997 - 08.2000
Quality Inspector
Shaw Industries
01.1990 - 06.1997
Quality Inspector
Shaw Industries
01.1990 - 06.1997
High School - undefined
Northwest Whitfield High School