Patsy Barron
Headland,AL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Sunstop
02.2023 - Current
- Maintained up-to-date knowledge of product and service changes.
- Provided primary customer support to internal and external customers.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Handled customer inquiries and suggestions courteously and professionally.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Resident Care Attendant
Azalea Court Assisted Living
06.2019 - 01.2023
- Assisted over Number elderly, convalescents and disabled residents with daily living activities in residential care facilities.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Followed directions of licensed nurses to administer medications and treatments.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Resident Attendant
Twin Magnolia Assisted Living
10.2013 - 05.2019
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Administered medications to patients and remained vigilant for negative side effects.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Education
Associate Of Applied Science - Early Childhood Education
George C Wallace Community College - Dothan
Dothan, AL05.2013
GED -
Headland High School
Headland, AL01.2009
Skills
- Microsoft Word
- Customer Relations
- Credit Card Payment Processing
- Retail Sales Customer Service
- Active Listening
- Stocking and Replenishing
- Multi-Line Phone Talent
- Conflict Resolution
- Money Handling Abilities
- Customer Service
- Recordkeeping Strengths
- Critical Thinking
- Office Equipment Proficiency
- Clerical Support
- Call Center Operations
- Administrative and Office Support
- Filing
- 10-Key
Timeline
Customer Service Representative
Sunstop
02.2023 - Current
Resident Care Attendant
Azalea Court Assisted Living
06.2019 - 01.2023
Resident Attendant
Twin Magnolia Assisted Living
10.2013 - 05.2019
Associate Of Applied Science - Early Childhood Education
George C Wallace Community College - Dothan
GED -
Headland High School
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