Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Patti Bean

Summary

Dynamic RN Director with a proven track record, excelling in clinical leadership and quality improvement. Skilled in team management and budget oversight, I foster positive work environments while enhancing patient care. Committed to compliance and operational efficiency, I drive impactful change in healthcare delivery.

Overview

14
14
years of professional experience
1
1
Certification

Work History

RN Director

Hospice of The Piedmont
06.2025 - Current
  • Provide clinical leadership, ensuring tasks align with accepted care standards.
  • Coordinate staffing schedules within budgetary limits to meet patient needs.
  • Address concerns from patients and staff regarding patient care issues.
  • Facilitate new nurse onboarding through orientation materials and training.
  • Manage medical supply inventory, ordering additional items when required.
  • Verify legal compliance of documentation before submission.
  • Investigate and document incidents involving patients or staff.
  • Supervise nursing staff to ensure high-quality patient care.
  • Coordinate interdisciplinary team meetings to discuss care plans.
  • Conduct performance evaluations for nursing personnel regularly.

Senior Leadership Team, Quality of Care Department

United Healthcare - Clinical Services
01.2020 - 06.2025
  • Led a team of 25 clinical and non-clinical staff to enhance operational efficiency.
  • Recruited, hired, and trained new medical and facility personnel to fill critical roles.
  • Managed transitions in integrated healthcare delivery systems while ensuring high-quality care.
  • Resolved conflicts among nursing staff promptly, fostering a positive work environment.
  • Coordinated staffing schedules to align with patient needs and budgetary constraints.
  • Maintained up-to-date knowledge of healthcare regulations to ensure organizational compliance.
  • Conducted regular performance evaluations for nursing staff to support professional development.

RN Case Manager Team Lead

United Healthcare / Optum
11.2016 - 01.2020
  • Managed complex case loads while prioritizing patient needs to enhance care delivery.
  • Ensured compliance with healthcare regulations and standards for optimal practice integrity.
  • Conducted utilization reviews, ethical decision-making, and legal assessments in case management.
  • Participated in quality improvement initiatives to refine case management processes.
  • Developed reports summarizing project progress and key findings for stakeholder review.
  • Coached and mentored team members to achieve professional development objectives.
  • Evaluated team performance against established goals to drive accountability.
  • Fostered a positive work environment by recognizing individual contributions and achievements.
  • Conducted regular performance evaluations and provided constructive feedback.
  • Directed and supervised team of 20-25 employees in daily operations.

Registered Nurse

Hospice and Palliative Care Center
Winston Salem, North Carolina
05.2015 - 11.2016
  • Guided and educated patients and families during end-of-life processes.
  • Conducted comprehensive assessments for patients admitted to Hospice care.
  • Collaborated with healthcare teams to create tailored treatment plans for patients.
  • Trained new staff on hospice protocols and best practices for patient care.
  • Oversaw admission and discharge processes, coordinating necessary paperwork.
  • Ensured compliance with professional standards and state regulations in healthcare delivery services.
  • Triage of patient needs, addressing complex healthcare conditions such as COPD, diabetes, and cancer.

Registered Nurse

Cornerstone/High Point Gastroenterology
High Point, North Carolina
09.2011 - 05.2015

Assessed and monitored patient health conditions, including vital signs and medical history.

  • Executed conscious sedation for upper endoscopy and colonoscopy procedures.
  • Provided nursing care for diverse medical diagnoses in preoperative and recovery areas.
  • Trained new nursing staff on protocols and best practices to ensure quality care.
  • Maintained safety by adhering to established protocols for patients and staff.
  • Facilitated prior authorizations while ensuring compliance with OSHA regulations and Medicare/Medicaid policies.
  • Assisted physicians during examinations, tests, and procedures to improve patient outcomes.
  • Responded effectively to emergencies, utilizing advanced life-saving skills when necessary.

Education

Nursing

Davidson County Community College
2010

Skills

Clinical leadership and operations

  • Quality improvement
  • Effective communication
  • Problem solving
  • HIPAA compliance
  • Team management
  • Budget management
  • Change management
  • Crisis management
  • Project oversight
  • Employee scheduling

Certification

Registered Nurse in the State of North Carolina

Basic Life Support (BLS) Certification

Certified Case Manager (CCM)

Certified Hospice and Palliative Care Nurse (CHPN)

Timeline

RN Director

Hospice of The Piedmont
06.2025 - Current

Senior Leadership Team, Quality of Care Department

United Healthcare - Clinical Services
01.2020 - 06.2025

RN Case Manager Team Lead

United Healthcare / Optum
11.2016 - 01.2020

Registered Nurse

Hospice and Palliative Care Center
05.2015 - 11.2016

Registered Nurse

Cornerstone/High Point Gastroenterology
09.2011 - 05.2015

Nursing

Davidson County Community College