Skills
Summary
Work History
Education
Generic

Patti Buchanan

Olean,NY

Skills

  • Patient advocacy
  • Healthcare regulations
  • Care management
  • Staff education and training

Summary

Dynamic professional with a strong background in care management and patient advocacy, honed at Field of Dreams. Excelled in developing individualized care plans and enhancing patient outcomes. Proven ability to lead multidisciplinary teams and implement quality improvement initiatives. Skilled in staff education and training, driving service excellence and fostering collaborative environments.

Work History

Volunteer

Olean American Legion
Olean, NY
11.2017 - Current
  • Engaged with community stakeholders, strengthening partnerships to benefit veterans' services.
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Represented organization positively and professionally while providing community with much-needed services.

Memory Care/ Case Manager

Field of Dreams
Allegany, NY
11.2024 - 05.2025
  • Evaluated patient care needs and developed individualized care plans.
  • Coordinated with multidisciplinary teams to facilitate patient transitions between care settings.
  • Monitored patient progress and adjusted care plans based on clinical assessments.
  • Educated patients and families on treatment options and health management strategies.
  • Assisted in quality improvement initiatives to enhance patient outcomes and service delivery.
  • Reviewed caseload of 31 patients for length of stay, care and services to perform outcomes monitoring and variance analysis.

DSP

Intandem
Olean, NY
01.2013 - 11.2024
  • Provided personalized support to individuals with disabilities, enhancing daily living skills and promoting independence.
  • Facilitated communication between clients and families, ensuring needs and preferences
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Completed regular check-ins and progress report for each client.
  • Managed approximately 30 incoming calls, emails and faxes per day.

Store Manager/Salon Stylist

Supercuts
Olean, NY
09.1993 - 01.2013
  • Led daily operations to ensure efficient store performance and customer satisfaction.
  • Trained and developed staff in service techniques and product knowledge.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Analyzed sales data to identify trends and drive promotional strategies. Managed approximately 30 incoming calls, emails and faxes per day from customers.'
  • Managed several incoming calls, emails and faxes per day from customers.

Education

License - Hair

Continental School Of Beauty
Olean, NY
09-1993

High School Diploma -

Olean High School
Olean, NY
06-1983

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