Patti Dallaire
Phoenix,AZ
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every guest a positive and memorable experience. 2018 Charis graduate who enjoys mentoring discipleship and advancing the kingdom of God.
Overview
31
31
years of professional experience
Work History
Co Owner/Office Manager
Total Roofing Inc
Phoenix, AZ
09.2010 - 09.2021
- Created marketing campaigns to promote products and services.
- Managed day-to-day business operations including staffing, inventory management, budgeting, accounting, and payroll processing.
- Recruited, trained, evaluated, and supervised staff members across multiple departments.
- Oversaw customer service activities to ensure quality standards were met or exceeded.
- Provided leadership and guidance to employees while fostering a collaborative environment.
- Researched similar businesses to determine sales strategies, offerings and competitive advantages.
- Organized and oversaw capital improvement projects to maintain business viability.
Department Manager
Bash's'
Phoenix, AZ
04.2001 - 09.2009
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Monitored daily sales figures to track trends in customer buying behavior.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
Department Manager
ABCO Foods
Phoenix, AZ
01.1991 - 05.2001
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Identified training needs among staff members and organized relevant workshops accordingly.
- Handled shift overstock, restocking and inventory control.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
Education
Associates - Seminary
Charis Bible College
Mesa, AZ04-2018
Skills
- Recruiting and training
- Budget Development
- Policy and procedure implementation
- Staffing
- Customer Retention
- Business Growth
- Workforce Management
- Operations Management
- Inventory Management
- Sales Strategies
- Performance Analysis
- Customer Relations
- Strategic Planning
Languages
English
Native/ Bilingual
Spanish
Limited
Accomplishments
- Manager of the year 2006
Affiliations
- Gardening
- Literature
- Care Giver
Timeline
Co Owner/Office Manager
Total Roofing Inc
09.2010 - 09.2021
Department Manager
Bash's'
04.2001 - 09.2009
Department Manager
ABCO Foods
01.1991 - 05.2001
Associates - Seminary
Charis Bible College
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