Patti Dilliner

• Hired and managed employees to maximize productivity while training staff on best practice protocols
• Developed and executed strategic initiatives to drive business growth, resulting in higher revenues and growth in contracts
• Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing returns on investments
• Championed innovation by encouraging cross-functional teams to pursue creative solutions to complex challenges
• Strengthened relationships with key stakeholders, fostering trust and collaboration across the organization
• Collaborated with executive leadership team members on long-term strategic planning that ensured sustainable success for the company
• Developed measurement tools, dashboards, and reports to track metrics on the effectiveness of initiatives
• Oversee audits, ensuring appropriate remediation if needed, and supported continuous quality improvement
• Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations
• Managed and implemented Electronic Health Records (TIER, Evolv, Exym, Salesforce)
• HIPAA Privacy Officer

• Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success
• Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments
• Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings to the agency
• Managed and implemented Electronic Health Records (TIER, Evolv, Exym, Salesforce)
• Transformed customer experience by designing and executing comprehensive service improvement and initiatives aimed at enhancing satisfaction levels
• HIPAA Privacy Officer

• Led a team of QA professionals and HIM professionals, fostering a culture of continuous improvement and excellence
• Directed quality assurance teams, shortened validation turnaround times, and reduced customer complaints
• Authored documentation for internal use by QA personnel, setting guidelines for review activities and reporting requirements
• Directed Health Information Management teams, shortened processing time for EDI claiming, and improved workflow for administrative tasks
• Developed technical manuals to assist all staff in documenting services, understanding the complexity of service delivery, and ensuring the quality of services provided to customers
• Developed and implemented training for all staff engaged with customers under behavioral health contract
• Applied coaching techniques and tools to support managers and team members in improving performance
• Established robust communication channels between QA, HIM, development, and management teams for timely issue resolution
• Collaborated with cross-functional teams to establish quality metrics for performance and quality of services
• Lead representative for county, state, and federal audits/reviews answering questions to mitigate risk and reduce the potential for findings
• HIPAA Privacy Officer

• Evaluated the accuracy of quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors
• Conducted regular audits to identify areas of improvement, leading to increased customer satisfaction levels
• Served as a trusted advisor to senior management on matters related to quality assurance, contributing valuable insights that informed strategic decision-making processes
• Implemented effective training programs for team members, fostering a culture of continuous quality improvement
• Facilitated open communication channels between departments for sharing best practices related to quality assurance methodologies, driving organizational success

• Developed and implemented growth of school-based mental health services program
• Established relationships with Department of Mental Health, Los Angeles Unified School District, and stakeholders to successfully execute MOU's and contracts
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed
• Collaborated with IT to develop user-friendly project management tool, streaming lining project tracking and reporting through use of electronic health record (TIER)
• Built strong rapport with clients, fostering trust and open communication for effective therapy sessions
• Built strong relationships with school personnel and stakeholders promoting collaboration for service delivery
• Promoted mental health awareness through community workshops, contributing to a decrease in stigma
• Assessed client's mental health needs, developed collaborative treatment plans, and monitored progress
• Conducted individual, family, and group therapy sessions
• Provided crisis intervention services, stabilizing clients in distress and connecting them with necessary resources
• Collaborated with multidisciplinary teams to ensure high-quality services delivery and positive outcomes