PATTI FRANKLIN

• Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
• Interacted with guests in friendly and knowledgeable way.
• Trained and mentored new pickers
• Kept work areas neat, clean and free from debris.
• Pre-assembled containers to be easily selected by packing associates.
• Worked fast to meet assigned daily picking quotas.

• Worked productively with customers to meet order requirements and service expectations.
• Managed customer service inquiries and complaints for customer satisfaction.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

• Sourced and requested bids for items requested from sales team
• Managed daily list of customer fulfillment needs
• Utilized Internet resources for sourcing specific items
• Negotiated with suppliers to get best possible pricing and delivery.
• Collaborated with internal stakeholders to create timely and accurate purchase orders.
• Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.

• Assisted senior management with variety of tasks and projects to ensure efficiency
• Improved operational efficiency through creation of new filing system
• Participated in all operational functions, including production, new product development, and quarterly company meetings
• Worked closely with marketing department on new product development Fostered close communication ties with vendor base to ensure best pricing and on time
• Recognized for initiative and creativity for creating electronic templates for multi- departmental use.

• Identified and resolved supply chain issues to mitigate delays and production disruptions.
• Recommended metrics for product availability, costs, and delivery to advance business objectives.
• Developed and implemented strategies to reduce operational costs.
• Analyzed and reported on inventory levels to determine purchasing requirements.
• Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
• Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
• Searched for hard-to-find items and found high-quality, reliable vendors.

• Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
• Typed reports and correspondence from dictation and handwritten notes
• Reorganized files, developed spreadsheets, faxed reports and scanned documents
• Performed bookkeeping for several clients, using client records to record deposits and expenditures
• Handled payroll and payroll reports for clients
• Created and maintained databases to track and record customer data.
• Negotiated contracts with vendors and suppliers for office supplies, equipment and services.

• Daily Reports of the previous day's invoiced items Evaluation and approval of potential suppliers
• Continual analysis of vendor quality and on time delivery performance
• Procurement of components from domestic and international suppliers Negotiated with domestic and international suppliers for quality products, on time delivery, and best pricing available., Assisted Revenue Agents in personal and corporate tax audit
• Created spreadsheets for taxpayers information
• Followed procedures for closing case files
• Assisted with onboarding of new employees.
• Edited and proofread documents for accuracy and completeness.

• Reconciled and corrected issues with financial records.
• Contributed to development of office operations manual and improved accounting procedures by implementing accounting databases and software.
• Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.
• Used knowledge of local laws to comply with reporting requirements.

• Handled incoming and outgoing mail, email and faxes.
• Orchestrated successful conferences and associated travel for speakers and attendees.
• Developed and implemented office policies and procedures to facilitate smooth workflow.
• Coordinated events and worked on ad hoc projects.
• Organized functions of a 13 person group team of Revenue Agents
• Facilitated daily operations between the group members and the Group Manager

French Club 4 years