Summary
Overview
Work History
Education
Skills
Personal Experience
Timeline
Generic

Patti Fulmer

Chapin,SC

Summary

Highly motivated proactive candidate with many years of experience in the field of customer service support looking for a career that will benefit from my excellent communication skills , attention to detail and recent college degree.

Overview

13
13
years of professional experience

Work History

Online Banking Representative

Wells Fargo
10.2002 - 03.2003
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Educated customers on online banking and mobile banking applications.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Executed wire transfers, stop payments and account transfers.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Referred customers to other banking departments for specialized services.
  • Monitored and verified suspicious activity on customer accounts.
  • Left due to maternity leave.

Contracts Agent

Safety-Kleen Headquarters
02.2002 - 10.2002
  • Followed up on customers' inquiries to assess satisfaction with provided solutions.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Resolved caller issues quickly and thoroughly.
  • Maintained comprehensive product and service knowledge for accurate, informative customer advice.
  • Reviewed and/or updated client contracts and assigned to their local service providers across the country.
  • Self-motivated, with a strong sense of personal responsibility

Collections Representative

Safety-Kleen Headquarters
02.2000 - 06.2002
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated to collect balance in full.
  • Achieved performance goals on consistent basis.
  • Resolved challenging situations with friendly but firm strategies.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Reviewed collection reports to determine status of collections and amounts of outstanding balances.
  • Recorded all information regarding financial status of customers.
  • Transferred to Contracts Department

Personal Banker- Main Office

First Citizens Bank
04.1994 - 03.2000
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Followed up with customers to gather feedback and provide additional assistance.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Processed deposits, withdrawals and ACH transfers accurately.
  • Worked closely with commercial and domestic mortgage officers.
  • Assisted in opening new TRUST accounts, working with Trust officers within bank.
  • Inspected durable power of attorney documents, and Personal Estate Representative documents for acceptance by bank. Working closely with Probate Court.
  • Pulled credit reports.
  • Consistently in top 5% statewide. Public commendation by bank president.
  • Bank check signing approval up to $100,000.
  • Represented FCB at public functions.
  • Handled personal transactions for many high ranking bank officers.
  • Served as assistant to Bank Manager

Commercial Customer Service Representative

Geo. W. Park Seed
03.1990 - 01.1993
  • Responded to customer requests for products, services, and company information.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Documented customer interactions and transactions for accurate, up-to-date records.
  • Fielded customer complaints, escalating complex issues to management for resolution.
  • Trained new customer service representatives on best practices, policies and procedures.
  • Provided primary customer support to internal and external customers.
  • Completed customer applications and updated records to reflect current information.
  • Worked directly with Commercial Growers from around the US.
  • Assisted with year round growing needs, ie, seeds, cuttings , plugs, greenhouse equipment and more.
  • Worked with drop shipping companies for item not sold from local plant.
  • Developed great working relationships with customers and 25+ co workers on the floor.
  • Reached and surpassed monthly goals for upselling products.
  • Represented company at Trade Show in Houston, TX.

Education

Associate of Science -

Midlands Technical College
Columbia, SC
12.2022

Skills

  • Excellent Computer Skills
  • Excellent conversationalist
  • Excellent Writing Skills

Experience in:

  • Customer Service
  • Business Correspondence
  • Customer Needs Determination
  • Information Documentation
  • Customer Complaint Resolution
  • Conflict Resolution
  • Organizational Skills
  • Service Support
  • Professional Networking
  • Strong Communication Abilities
  • Calculator Usage
  • Processing Applications
  • Client Relationship Management
  • Confidentiality and Data Protection
  • Document and File Management

Proficient in:

  • Google Docs
  • Microsoft Word & Powerpoint
  • MAC and Apple products
  • Zoom
  • Messenger Rooms
  • Google Classroom

Personal Experience

  • I have been a primary caregiver for my elderly parents for the past several years. I am highly knowledgeable in the areas of Medicare, Medicaid, Senior Advocacy, Elder Care and Law.
  • Prior to that, I was a stay at home Wife, Mother, and College Student.
  • Hobbies include : watercolor painting, pencil sketching and reading

Timeline

Online Banking Representative

Wells Fargo
10.2002 - 03.2003

Contracts Agent

Safety-Kleen Headquarters
02.2002 - 10.2002

Collections Representative

Safety-Kleen Headquarters
02.2000 - 06.2002

Personal Banker- Main Office

First Citizens Bank
04.1994 - 03.2000

Commercial Customer Service Representative

Geo. W. Park Seed
03.1990 - 01.1993

Associate of Science -

Midlands Technical College

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Patti Fulmer