Patti Garcia
Las Vegas,NV
Overview
11
11
years of professional experience
Work History
Guest Room Attendant
New York New York Casino
01.2025 - Current
- Maintained cleanliness and organization of guest rooms, ensuring high standards of hygiene and presentation.
- Resolved guest inquiries and concerns promptly, enhancing overall guest satisfaction and experience.
- Collaborated with housekeeping team to streamline room turnover processes, improving efficiency in daily operations.
- Inspected rooms for maintenance issues, coordinating repairs to uphold property standards.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Addressed guest concerns promptly, demonstrating strong problem-solving abilities while maintaining professionalism.
- Inspected rooms to confirm adherence to department standards.
- Maintained inventory of linens, towels, and amenities to ensure consistent quality and availability.
- Reported damages, disturbances and shortcomings to supervisor.
GRA (housekeeping)
Flamingo Hotel And Casino
09.2023 - Current
- Clean restrooms, restock hygiene towels, as well as change bedding, make the beds, vacuum, dust, and remove any and all trash from the rooms.
- Ensure a clean and welcoming hotel stay
- Ensure guest satisfaction by making sure they have enough towels, blankets, and hygiene or anything else they may need. As well as answering any and all questions they may have to the best of my abilities.
- Efficiently clean 15+ rooms in an 8 hour working day
Assistant General Manager
Terrible Herbst Convenience Store
02.2022 - 09.2024
- Managed daily activities to ensure alignment with organizational procedures.
- Created staff training initiatives to boost service quality.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Implemented customer service initiatives, increasing customer satisfaction ratings across store locations.
- Analyzed sales data to identify trends, informing strategic decision-making for product offerings.
- Oversaw daily cash report operations to guarantee correctness.
Counting team member
Amazon Warehouse
07.2018 - 12.2020
- Counted all merchandise that was being stored at the warehouse doing all inventory on items that are on stock and backlog.
- Input all data into a scanner and into the computer hourly.
- Unpacked all boxes coming to amazon and put them into bins to be counted then stocked as well.
Cashier
Murray Family Farms
07.2018 - 02.2019
- Processed high-volume transactions efficiently, ensuring customer satisfaction and retention.
- Managed cash drawer, maintaining accurate financial records during shifts.
- Trained new staff on register operations and customer service protocols.
- Resolved customer inquiries promptly, enhancing overall shopping experience.
Shift Manager
McDonalds
04.2014 - 07.2018
- Made schedules, gave breaks, handled money such as cash in the registers, bank deposits and made change as far as money as needed for front registers and the safe.
- Managed 5 to 10 employees during a shift. I would also cook in the kitchen when needed, helped with front counter as well as drive through.
Education
Guest Room Attendant Certificate - undefined
Culinary Academy of Las Vegas
Las Vegas, NV09.2023
Skills
- Can operate Microsoft Office (Word, Excel, PowerPoint, Outlook), cash handling, time management
- Fluent in English, guest and hospitality, leadership, problem solving, conflict resolution, can work POS fluently
Timeline
Guest Room Attendant
New York New York Casino
01.2025 - Current
GRA (housekeeping)
Flamingo Hotel And Casino
09.2023 - Current
Assistant General Manager
Terrible Herbst Convenience Store
02.2022 - 09.2024
Cashier
Murray Family Farms
07.2018 - 02.2019
Counting team member
Amazon Warehouse
07.2018 - 12.2020
Shift Manager
McDonalds
04.2014 - 07.2018
Guest Room Attendant Certificate - undefined
Culinary Academy of Las Vegas