Patti Graham
Iowa Park,TX
Summary
Proven leader with extensive experience at Work Services Corp., adept in staff management and process improvement. Excelled in enhancing team productivity and customer satisfaction through innovative strategies and effective communication. Skilled in inventory control and fostering teamwork, consistently achieving organizational goals with a focus on results. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
9
9
years of professional experience
Work History
Paper Clip Supervisor
Work Services Corp.
01.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Shipping and Receiving Clerk
Work Services Corp.
01.2022 - Current
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
HR Business Partner
Work Services Corporation
11.2018 - Current
- Managed conflict resolution processes to maintain a positive work environment and resolve employee disputes effectively.
- Partnered with legal counsel to ensure compliance with employment regulations, reducing potential liability risks for the organization.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
- Facilitated communication between employees and management by conducting regular feedback sessions and addressing concerns proactively.
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Created a strong employer brand by promoting company values and showcasing positive work culture both internally and externally.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
Janitorial Supervisor
Work Services Corp.
10.2018 - Current
- Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
- Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.
- Developed efficient work schedules for janitorial staff to maximize productivity and maintain high standards of cleanliness.
- Ensured timely completion of tasks by delegating responsibilities efficiently among team members based on individual abilities.
- Addressed customer concerns promptly and professionally, resolving issues in an efficient manner.
- Evaluated employee performance fairly and consistently, providing constructive feedback to facilitate development of skills within the team.
- Enhanced staff performance by conducting regular training sessions on proper cleaning techniques and safety measures.
- Conducted quality control inspections regularly to ensure that all areas met or exceeded established cleanliness standards.
- Maintained safe work environments through adherence to regulatory requirements and industry best practices for janitorial services.
Lawn Maintenance Laborer
Work Services Corp.
11.2015 - Current
- Maintained grounds by trimming, weeding, and general clean-up.
- Maintained clean work areas by removing debris, leaves, and branches from client properties.
- Enhanced property appearance through regular mowing, edging, and trimming of lawns.
- Contributed to a safe working environment by adhering to safety procedures during equipment operation and chemical applications.
- Boosted curb appeal for client properties with meticulous lawn care services including mowing, edging, trimming, raking leaves, mulching beds.
- Elevated overall property appearance through attention to detail when performing routine landscape maintenance duties.
Utility Worker
Work Services Corp.
11.2015 - Current
- Kept work area clean, neat, and well-stocked to maximize productivity.
- Collected and disposed of trash and debris.
- Contributed to a positive work environment through effective communication and collaboration with colleagues across various departments.
- Assisted in training new hires on company procedures, safety guidelines, and job-specific tasks to ensure a consistent level of service quality across the workforce.
- Filled in the wood shop making survey stakes.
- Filled in on the litter crew when supervisor was out.
- Filled in when Trash Run Leader was out.
- Filled in when Linen Supervisor was out.
- Drove truck with trailers when needed.
Education
Bachelor of Business Administration -
Southern New Hampshire University
Hooksett, NH06.2026
GED -
MSU
Wichita Falls, TX06.1991
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Inventory Control
- Processes and procedures
- Process Improvement
- Process Monitoring and Improvement
- Policy Enforcement
- Teamwork and Collaboration
- Multitasking
- Attention to Detail
- Time Management
- Excellent Communication
Timeline
Paper Clip Supervisor
Work Services Corp.
01.2023 - Current
Shipping and Receiving Clerk
Work Services Corp.
01.2022 - Current
HR Business Partner
Work Services Corporation
11.2018 - Current
Janitorial Supervisor
Work Services Corp.
10.2018 - Current
Lawn Maintenance Laborer
Work Services Corp.
11.2015 - Current
Utility Worker
Work Services Corp.
11.2015 - Current
Bachelor of Business Administration -
Southern New Hampshire University
GED -
MSU
Similar Profiles
Sonja BarnhartSonja Barnhart
Storeroom Clerk at Work Services Corp.Storeroom Clerk at Work Services Corp.
Mihir PatelMihir Patel
Electrical Technician at "Ascent Electrification Engineers" work site (Indian oil corp ltd., Gujarat refinary)Electrical Technician at "Ascent Electrification Engineers" work site (Indian oil corp ltd., Gujarat refinary)
Jack GordonJack Gordon
Co-Owner at TCA Services LLC-Summer Industrial Painting/Repair Services WorkCo-Owner at TCA Services LLC-Summer Industrial Painting/Repair Services Work