Patti Higgs
Norphlet,AR
Summary
Client Services Director with proven background in developing and leading high performing client services teams to achieve strategic growth initiatives. Exceptional communication and client relationship building skills with proven to satisfy business goals and metrics. Proficient in the computer software used for client classes, charting,project management software,statistics and such.
I am an organized bookkeeper in Accounts Receivable and Accounts Payable. Experienced in handling bookkeeping activities and correcting account errors. A positive and courteous communicator offering calm telephone and email etiquette. I have used Quickbooks, Microsoft Word and Excel.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Client Services Director
Hannah Pregnancy Resource Center
01.2019 - Current
- Facilitated seamless transitions during periods of change of management or organizational restructuring while minimizing disruption for clients.
- Built a reputation as a trusted advisor to clients by consistently providing insightful analysis and actionable recommendations.
- Demonstrated excellent problem-solving skills in handling challenging situations that arose in client engagements.
- Developed strong relationships with key clients, fostering trust and loyalty.
- Facilitated classes for parenting, life skills, pregnancy, etc.
- Keeping up with statistics for grant writing.
- Developed and maintained existing client relationship and developed new client relationships.
- Collaborated with internal teams to deliver customized solutions for clients' unique needs.
- Conducted regular reviews of account performance, identifying opportunities for growth and improvement.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Bookkeeping Manager
Bienville Fire Districts 4 &5
01.2011 - 05.2012
- Enhanced financial accuracy by regularly reconciling company accounts and producing accurate financial reports.
- Managed payroll operations effectively, ensuring timely payments to employees while also minimizing errors in calculations or deductions.
- Protected company assets by establishing strong internal controls and monitoring adherence to policies.
- Reduced discrepancies in financial records by conducting thorough audits and addressing any irregularities found.
- Established strong working relationships with external auditors, facilitating smooth year-end audits without significant findings or adjustments needed.
- Improved cash flow management through timely invoicing, collections, and payment processing.
- Ensured compliance with tax regulations by maintaining organized records and submitting accurate filings on time.
- Tracked expenses and income for business while organizing and maintaining bank statements for checking accounts.
Education
Certified Accounting Specialist - Bookkeeping
McKinley College
Ft. Collins, Colorado01-2011
Skills
- Customer Satisfaction
- Relationship Management
- Time management skills
- Clear communication skills
- Client Relationship Building
- Client Retention Strategies
- Meeting facilitation
- Financial Acumen
- Patience
Accomplishments
I have trained every volunteer and employ at Hannah PRC since I started there.
The numbers of clients and classes have increased significantly in my tenure.
I have taken us from pen and paper to doing everything on the computer; mobile intakes, charting, classes, online registrations,etc.
I have collaborated with others outside of Hannah PRC to provide better clients services.
Served as the sole Bookkeeper for a multimillion dollar fire department.
When I began at Beinville FD, the bookkeeping had been badly mismanaged. Monies had been misappropriated and unrecorded in many cases. When I left everything was in order.
Certification
I am a Certified Accounting Specialist.
I am a Paraprofessional.
Timeline
Client Services Director
Hannah Pregnancy Resource Center
01.2019 - Current
Bookkeeping Manager
Bienville Fire Districts 4 &5
01.2011 - 05.2012
I am a Certified Accounting Specialist.
I am a Paraprofessional.
Certified Accounting Specialist - Bookkeeping
McKinley College
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