PATTI HODGE
Blacksburg,SC
Summary
Hardworking and passionate job seeker with strong organization skills eager to secure a full-time position in an environment that is intellectually challenging, has additional increased benefits, and allows the opportunity to asset the company goals to advance efficiently and productively. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
Work History
Certified Pharmacy Technician (Lead),
Walmart
Gaffney, SC
06.2019 - Current
- Improve data integrity, operational efficiency, customer satisfaction, and cost savings by researching different discounts for customers
- Develop and maintain detailed records for all prescriptions
- Key Accomplishments:
- Decrease prescription entry and processing by 20%
- Preparing labels and filling prescriptions accordingly
- Training new pharmacy technicians and mitigated knowledge gap issues
- Increase patient safety and medication adherence
- Providing outstanding customer service
- Overseeing inventory management and implementing new processes that insure increased stock available
- Prescription processing accurately
- Verifying insurance eligibility and coverage adhering to federal and state requirements
- Pharmaceutical calculations
- Medical and pharmaceutical terminology
- Maintaining clean, neat, and organized work environment
- Medicare, Medicaid, and insurance claims processing
- Answer incoming calls and respond to client inquiries
- Maintain daily intake of sales information into database and prepare support for management
- Schedule and coordinate after hour activities of technical support staff and organize after hour call outs if needed
- Resolve client service complaints or answer customers' questions regarding policies and procedures in professional manner
- Supervise work of office, administrative, or customer service employees to ensure
- Clerical duties include typing, copying, handling switchboard, faxing, emailing and scheduling
- Communicated with customers in friendly manner by making friendly greetings and sincere conversations
- Telephone, fax, and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Assisted in preparation, distribution, and storage of pharmaceuticals.
- Counted, measured, and compounded medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Coordinated verification and filling of more than 600 daily prescriptions in high-volume retail pharmacy environment.
First Assistant Manager
McDonald's
Gaffney, SC
06.2015 - 09.2019
- Maintain high standards of customer service during high-volume, fast paced operations
- Build loyal customer relationships through friendly interaction and consistent satisfaction
- Create monthly enthusiasm calendar to motivate crew
- Train new crew entering store and being role model for them
- Delegate tasks to crew to ensure that everything runs smoothly
- Make weekly schedule for crew averaging 65 associates revised employee schedule to compensate for labor as well as handled conflicts that arose in prompt manner
- Supervised development of team members through shadowing, reverse shadowing, and workshops
- Reduced store shrinkage of goods by 15-20% by holding each team member accountable for usage product
- Created more efficient workflow by forecasting labor hours and assigning stations according to projected sales goals
Certified Pharmacy Technician
Wal-Mart Pharmacy
Gaffney, SC
11.2009 - 01.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated directly with doctors offices via telephone, fax, and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Assisted in preparation, distribution, and storage of pharmaceuticals.
- Counted, measured, and compounded medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Stocked, labeled and inventoried medication to keep accurate records.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Cashier
Wal-Mart
Gaffney, SC
02.2006 - 03.2009
- Time management
- Product knowledge
- Customer service
- Dispute resolution
- Dependability
- Efficiency
- Answering questions
- Operating scanner, scales, cashier register, accepting payment
- Processing refunds, exchanges, resolving complaints
- Maintaining clean workspace
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Baker, Crew, shift manager
McDonald's, 1502 W
10.2001 - 02.2006
- Prepared products following restaurant, health, and safety standards and procedures.
- Excelled in every store position and regularly backed up front-line staff.
- Worked well with teammates and accepted coaching from management team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Assisted other team members to achieve goals.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Tracked receipts, employee hours and inventory movements.
- Trained and mentored new employees to maximize team performance.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Kept employees operating productively and working on task to meet business and customer needs.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Education
Ph.D. - Pharmacist
Spartanburg Community College
Spartanburg, SC2028
Certified Pharmacy Technician - Pharmacy
Spartanburg Community College
Spartanburg, SC12.2009
High School Diploma -
Gaffney High School
Gaffney, SC08.2005
Skills
- Storage Maintenance and Security
- Dispensing Medications
- Pharmaceutical Preparation
- Prescription Filling and Labeling
- Patient Profile Setup
- Problem-Solving Skills
- Pharmacy Records Management
- Prescription Pricing
- Direct Supervision
- Medical Coding
- Inventory and Supply Management
- Prescriptions Management
- Medication Therapy Management
Crafting
I custom make shirts, cups, wreaths
Timeline
Certified Pharmacy Technician (Lead),
Walmart
06.2019 - Current
First Assistant Manager
McDonald's
06.2015 - 09.2019
Certified Pharmacy Technician
Wal-Mart Pharmacy
11.2009 - 01.2019
Cashier
Wal-Mart
02.2006 - 03.2009
Baker, Crew, shift manager
McDonald's, 1502 W
10.2001 - 02.2006
Ph.D. - Pharmacist
Spartanburg Community College
Certified Pharmacy Technician - Pharmacy
Spartanburg Community College
High School Diploma -
Gaffney High School
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