Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Patti Jaeger

Patti Jaeger

Cookeville,TN

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills

Overview

21
21
years of professional experience
1
1
Certification

Work History

Shift Manager

7-eleven
12.2021 - Current
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Tracked receipts, employee hours, and inventory movements.
  • Coordinated merchandising, promoted new products and increased brand awareness.`
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Supervised ongoing daily production phases.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Coordinated merchandising, promoted new products and increased brand awareness.

Call Agent/Customer Service Representative

Tricor
04.2018 - 12.2021
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Maintained high call quality standards by adhering to company guidelines and protocols.
  • Achieved targeted call resolution times by swiftly identifying issues and providing solutions.
  • Supported colleagues in handling complex cases, fostering a collaborative work environment.
  • Boosted sales by offering tailored recommendations based on customer needs and preferences.
  • Handled escalated calls with professionalism, effectively de-escalating situations and finding resolutions.
  • Leveraged scripts and other resources to answer questions and direct to appropriate resources.
  • Updated customer records in CRM to document interactions.
  • Attended training to stay up to date with new products and service offerings.
  • Escalated complex matters to management to request information or appropriate action to resolve.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

General Manager

Dunkin' Donuts
04.2015 - 08.2017
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Call Agent

Unicore
03.2014 - 03.2015
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Maintained high call quality standards by adhering to company guidelines and protocols.
  • Achieved targeted call resolution times by swiftly identifying issues and providing solutions.
  • Boosted sales by offering tailored recommendations based on customer needs and preferences.
  • Retained customers by providing exceptional service, preventing potential cancellations or account closures.
  • Handled escalated calls with professionalism, effectively de-escalating situations and finding resolutions.
  • Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
  • Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
  • Answered inbound customer service calls to assist with questions, concerns or problems.

Industrial Cleaner

Davidson County Sheriff's Office
04.2012 - 01.2014
  • Enhanced workplace safety by conducting thorough industrial cleaning and maintaining a hazard-free environment.
  • Supported quality control initiatives by maintaining cleanliness standards in production areas.
  • Improved employee health and productivity with routine sanitization of workspaces, reducing instances of illness.
  • Floor cleaning; stripped, waxed, buffed
  • Assisted in training new hires on company policies, procedures, and best practices for industrial cleaning tasks.
  • Managed waste disposal processes according to local regulations, minimizing environmental impact from operations.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.

Customer Service Cashier

McDonald's
10.2010 - 11.2010
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Redeemed coupons to discount purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.

Customer Service Cashier

McDonald's
02.2007 - 02.2008
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.

Factory

Kagle Chicken Factory
01.2006 - 03.2006
  • Increased production efficiency by maintaining and operating machinery in a timely manner.
  • Reduced waste by closely monitoring production processes and identifying areas for improvement.
  • Ensured high-quality products with thorough inspections and adherence to quality control standards.
  • Handled shipping and receiving duties, organizing shipments efficiently for timely delivery to customers.
  • Operated various machines within the factory setting with precision and accuracy, resulting in fewer errors or defects in final products.

Customer Service Cashier

Dairy Queen
03.2005 - 06.2005
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.

Recreaction Director

Port Republic Camp Ground
04.2004 - 07.2004
  • Enhanced community engagement by developing and promoting diverse recreational programs and events.
  • Increased participation rates by implementing targeted marketing strategies for various age groups and interests.
  • Managed budget effectively, allocating resources to maximize the impact of recreational activities and events.

Customer Service Cashier

Cici's Pizza
02.2003 - 04.2003
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.

Education

GED -

Livingston Technolgy Center
Livingston, TN
03.2007

Skills

  • Microsoft Office
  • Computer Skills
  • Inventory Control
  • Supply Ordering
  • Sales Strategies
  • Payment Processing
  • Workplace Safety
  • Accurate Money Handling
  • Staff Training and Onboarding
  • Problem-solving abilities
  • Team leadership
  • Organizational skills
  • Conflict resolution
  • Handling Customer Complaints

Languages

English

Certification

ServSafe

Microsoft Office

Timeline

Shift Manager

7-eleven
12.2021 - Current

Call Agent/Customer Service Representative

Tricor
04.2018 - 12.2021

General Manager

Dunkin' Donuts
04.2015 - 08.2017

Call Agent

Unicore
03.2014 - 03.2015

Industrial Cleaner

Davidson County Sheriff's Office
04.2012 - 01.2014

Customer Service Cashier

McDonald's
10.2010 - 11.2010

Customer Service Cashier

McDonald's
02.2007 - 02.2008

Factory

Kagle Chicken Factory
01.2006 - 03.2006

Customer Service Cashier

Dairy Queen
03.2005 - 06.2005

Recreaction Director

Port Republic Camp Ground
04.2004 - 07.2004

Customer Service Cashier

Cici's Pizza
02.2003 - 04.2003

GED -

Livingston Technolgy Center

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