Patti Jarmoluk
Elk River, MN, 55330
Summary
Dynamic customer service professional with extensive experience at Standard Iron, adept at resolving escalated issues and enhancing customer satisfaction. Proven ability to manage high call volumes while maintaining professionalism. Skilled in payment processing and fostering strong customer relations, leading to improved service levels and reduced complaints.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
39
39
years of professional experience
Work History
Customer Service Specialist
Standard Iron
04.2015 - 03.2025
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Accounts Receivable/Collections Agent
E & O Publishing
12.2010 - 04.2015
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Purchasing, Inventory & AP Manager
North Suburban Steel Supply
02.2000 - 12.2010
- Optimized cash flow management by negotiating favorable payment terms with vendors.
- Improved vendor relationships with proactive communication and prompt resolution of issues.
- Collaborated with procurement team to improve the accuracy of purchase orders and reduce discrepancies between invoices and POs.
- Streamlined accounts payable processes by implementing automation and reducing manual tasks.
- Maintained strong professional relationships with suppliers, resulting in improved service levels for invoice inquiries, dispute resolutions, and account reconciliations.
Sales, Purchasing & Customer Service Manager
Suburban Steel Supply
10.1997 - 02.2000
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Office, Credit & Purchasing Manager
High Strength Steel Supply
07.1986 - 10.1997
- Sourced vendors, built relationships, and negotiated prices.
- Purchased new products and oversaw inventory stocking and availability.
- Managed supplier relationships to ensure timely delivery of products and services.
- Achieved cost savings by negotiating contracts and pricing with suppliers.
Education
High School Diploma -
Anoka Ramsey
Coon RapidsSkills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
- Excellent written and oral communication
- Spreadsheets
- Account updating
- Report creation
- Scheduling
- Order processing
- Payment processing
Timeline
Customer Service Specialist
Standard Iron
04.2015 - 03.2025
Accounts Receivable/Collections Agent
E & O Publishing
12.2010 - 04.2015
Purchasing, Inventory & AP Manager
North Suburban Steel Supply
02.2000 - 12.2010
Sales, Purchasing & Customer Service Manager
Suburban Steel Supply
10.1997 - 02.2000
Office, Credit & Purchasing Manager
High Strength Steel Supply
07.1986 - 10.1997
High School Diploma -
Anoka Ramsey
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