Patti Johnson

Work History

Sams Club

01.2023 - 03.2024

Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Took ownership of customer issues and followed problems through to resolution.
Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Followed through with client requests to resolve problems.

Sams Club

10.2017 - 10.2020

Balanced safe, prepared tills, and prepared register bags for next sales date.
Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
Investigated discrepancies of cash register and POS System totals to resolve errors.
Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
Oversaw, balanced and managed change fund to facilitate customer transactions.

Catahoula – LaSalle Bank

05.2004 - 07.2011

Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies.
Assisted branch management in implementing new policies and procedures, ensuring smooth transitions for both staff and clients.
Maintained up-to-date knowledge of federal regulations affecting monetary transactions, ensuring full compliance across all activities.
Contributed to the development of training materials for new hires, improving overall team competency levels.
Conducted regular audits of cash drawers, ensuring compliance with internal controls and regulatory requirements.
Balanced ATM machines daily as part of routine maintenance tasks, ensuring optimal functioning and reliability for customers'' use.
Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Processed customer transactions promptly, minimizing wait times.
Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.