Patti Kramer

Key Accomplishments

• Supported Microsoft 365 services for thousands of users across multiple State of Iowa agencies.
• Managed Microsoft Purview eDiscovery investigations supporting legal, HR, Attorney General, FOIA, and compliance requests.
• Participated in IRS audit remediation efforts, assisting with the implementation and validation of more than 300 security and compliance-related Group Policy settings.
• Supported enterprise retention and compliance initiatives across multiple agencies with varying records retention requirements.
• Utilized PowerShell automation to streamline administrative tasks, reporting, and operational processes.
• Supported Exchange Online and hybrid messaging environments, including mail flow, shared mailboxes, distribution groups, and mailbox permissions.

Responsibilities

• Administer and support Microsoft 365 services for a large enterprise environment, including Exchange Online, Teams, OneDrive, SharePoint, and Microsoft Entra ID.
• Support thousands of users across multiple state agencies.
• Conduct Microsoft Purview eDiscovery and Content Search investigations in support of legal, HR, public records, FOIA, and compliance requests.
• Manage Exchange Online and hybrid Exchange environments, including shared mailboxes, distribution groups, mail flow, mailbox permissions, retention policies, and calendar administration.
• Administer Active Directory environments, including account provisioning, group policy management, security group administration, delegated permissions, and access controls.
• Provide Tier 3 support for complex authentication, messaging, connectivity, and access-related issues.
• Utilize PowerShell to automate administrative tasks, generate reports, and improve operational efficiency.
• Collaborate with vendors, business units, and technical teams to implement solutions and resolve critical incidents.
• Support Microsoft compliance, retention, and security initiatives.

Key Accomplishments

• Provided systems administration and infrastructure support for the Federal Bureau of Prisons as a Federal Contractor for over 17 years.
• Successfully supported Windows Server migrations and upgrades, improving system performance and security.
• Administered VMware virtual environments supporting mission-critical applications.
• Maintained compliance with federal security and operational requirements.
• Reduced system downtime through proactive monitoring, patching, and maintenance.

Responsiblities

• Served as a systems administration and operating systems specialist supporting multiple client environments.
• Administered Windows Server environments, including Windows Server 2008 R2, 2012 R2, and 2016.
• Managed VMware virtual environments and enterprise server infrastructure.
• Installed, configured, tested, and maintained server and workstation hardware and software.
• Supported HP ProLiant, Dell, and Hewlett-Packard server platforms.
• Performed troubleshooting and support for hardware, software, and network integration issues.
• Maintained system documentation, operational procedures, and technical standards.
• Performed patch management, system backups, maintenance, and disaster recovery support.

• Administered enterprise Windows NT infrastructure supporting domestic and international offices.
• Managed user accounts, security permissions, backups, system policies, and server resources.
• Installed and configured desktop and server operating systems.
• Supported network infrastructure including DHCP, TCP/IP, and WINS services.
• Assisted with enterprise system administration, maintenance, and support activities.

• Maintained Windows NT enterprise server environment to ensure system reliability.
• Executed server administration, backup management, and system recovery operations to safeguard data integrity.
• Installed, configured, and troubleshot desktop hardware and software.
• Delivered technical support to users across domestic, European, and Asian offices, enhancing overall user satisfaction.
• Supported enterprise-wide hardware and software deployment initiatives.