Patti Lambert

AT&T

11.1978 - 03.2014

Increased customer satisfaction by addressing and resolving complex issues effectively.
Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
Supported team members during peak periods by sharing workload and providing guidance when needed.
Maintained high levels of customer retention with proactive relationship-building strategies.
Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
Coordinated with sales team to identify cross-selling opportunities, enhancing overall revenue.
Managed high volume of customer calls, maintaining calm and professional demeanor.
Negotiated solutions in challenging situations to retain customer loyalty.
Streamlined returns process, reducing wait times and improving customer experience.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Negotiated prices, terms of sales and service agreements.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Maintained current knowledge of evolving changes in marketplace.