Summary
Overview
Work History
Education
Skills
Timeline
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Patti Lance

Donnelly,ID

Summary

Adept at enhancing customer satisfaction and streamlining operations, I leveraged teamwork and problem-solving skills at Donnnelly Club to boost performance. My background includes managing financial tasks, improving safety procedures, and fostering professional environments. This blend of hard and soft skills has consistently driven positive outcomes and workplace efficiency.

Overview

13
13
years of professional experience

Work History

Crew Member

Gold Fork Hot Springs
07.2018 - 04.2024
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
  • Accurately operated cash register to process customer payments.

Manager

Donnnelly Club
05.2011 - 12.2017
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Controlled costs to keep business operating within budget and increase profits.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

High School Diploma -

Weiser High School
Weiser, ID
06.1977

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving

Timeline

Crew Member

Gold Fork Hot Springs
07.2018 - 04.2024

Manager

Donnnelly Club
05.2011 - 12.2017

High School Diploma -

Weiser High School

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Patti Lance