Patti Mackey
Wichita,KS
Summary
Accomplished professional with a proven track record in customer service excellence and cash handling, honed across roles at Bank of America and other leading companies. Expert in fostering customer relations and financial management, achieving significant improvements in client satisfaction and operational efficiency. Demonstrates exceptional organizational abilities and professionalism, ensuring high levels of accuracy and integrity in all transactions.
Overview
34
34
years of professional experience
Work History
Cashier
Dillions
02.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier / Price Changes
Atwoods
08.2009 - 11.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Small Business Banker
Bank of America
07.2001 - 06.2007
- Managed a diverse portfolio of small business clients, ensuring their unique financial needs were met efficiently and effectively.
- Developed strategies to increase deposit growth by offering competitive products and services tailored to small business needs.
- Maintained strict adherence to bank policies, procedures, and compliance standards, minimizing risk and potential for financial loss.
- Established strong relationships with small business owners, earning trust as a reliable financial advisor.
- Maintained up-to-date knowledge of industry trends, regulations, and competitor offerings to provide informed recommendations to clients.
- Delivered customized lending solutions to help small businesses achieve their short-term and long-term objectives.
Department Manager
Walmart
05.1990 - 07.2007
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
Education
High School -
Roseland Public
Roseland, NE1977
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Money Handling
- Reliability and punctuality
- Cash handling and management
- Customer Relations
- Cash Register Operation
- Organizational abilities
- Written and verbal communication
- Professionalism and Courtesy
- Product restocking
- Refunds and exchanges
- Product Knowledge
- Conflict Resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cashier
Dillions
02.2024 - Current
Cashier / Price Changes
Atwoods
08.2009 - 11.2018
Small Business Banker
Bank of America
07.2001 - 06.2007
Department Manager
Walmart
05.1990 - 07.2007
High School -
Roseland Public
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