Patti Mascorro
Manor,TX
Summary
Healthcare professional prepared to excel in patient experience roles. Brings valuable experience implementing patient-focused initiatives and improving satisfaction rates. Known for collaborative teamwork and adaptability in dynamic environments. Expertise in patient communication and conflict resolution, ensuring positive care experience.
Overview
28
28
years of professional experience
Work History
Patient Experience Coordinator Lead
Central Health
11.2016 - Current
- Ensured timely updates on patient status or condition changes were communicated effectively among all relevant parties involved in the care process.
- Improved patient satisfaction by addressing concerns promptly and efficiently.
- Responded to inquiries by directing calls to appropriate personnel.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Resolved customer complaints using established follow-up procedures.
Patient Access Rep
Seton
02.2008 - 09.2016
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
Customer Service Representative Team Lead
Sears Teleserve
06.1996 - 05.2005
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Assisted in recruiting new hires for the customer service department, conducting interviews and making hiring recommendations.
- Led weekly team meetings to discuss performance goals, share best practices, and maintain open communication among team members.
- Optimized scheduling processes to ensure adequate staffing levels during peak hours of operation.
Education
No Degree - Medical Administrative Assistant
Everest Institute
Austin, TX02-2008
Skills
- Leadership qualities
- Medical terminology proficiency
- Healthcare
- Problem-solving
- Attention to detail
- Reliability
- Critical thinking
- Caring and empathetic
- Effective communication
- Task prioritization
- Patient advocacy
Languages
Spanish
Native or Bilingual
Timeline
Patient Experience Coordinator Lead
Central Health
11.2016 - Current
Patient Access Rep
Seton
02.2008 - 09.2016
Customer Service Representative Team Lead
Sears Teleserve
06.1996 - 05.2005
No Degree - Medical Administrative Assistant
Everest Institute
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