Patti Ojeda Thompson, PHR
Summary
Results oriented human resources professional with experience in labor relations, strategic planning, project management, employee relations, benefits administration, payroll administration and event planning with over 15 years experience in the FinTech & wireless industries, software development and consumer products.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager, People Operations
SmartAsset
03.2021 - Current
- Design and implement employee retention strategies
- Partner with management to ensure strategic HR goals are aligned with business initiatives
- Assist with creating a compensation strategy for all employees based on market research and pay surveys; keeps the strategy up to date
- Coached & developed HR staff
- Ensure job descriptions are up to date and compliant with all local, state and federal regulations
- Investigate employee issues and conflicts and brings them to resolution
- Use performance management tools to provide guidance and feedback to team
- Ensure all company HR policies are applied consistently
- Conduct performance and salary reviews.
HR Business Partner
T-Mobile
09.2012 - 11.2020
- Coach managers on employee performance issues and effective use of the performance appraisal system
- Facilitate training programs for employees and managers in the region
- Provide counsel to the site's management teams regarding interpretation of current working agreements
- Provide sound labor relations advice and assistance to all levels of management
- Address employee relations issues to assure prompt and appropriate resolution
- Work with management in identifying recruitment needs and developing a recruitment plan, including any special needs in sourcing of primarily exempt and management level candidates, guiding managers through the e-recruitment process and assisting as needed to assure timely hiring of candidates
- Participate on various committees and project teams to ensure the growth and development of the region and success in meeting defined goals
- Coordinate with the company's insurance carrier on Workers Compensation claims.
HR Manager
WHI Solutions
03.2008 - 04.2012
- Responsible for all day-to-day administration of the Human Resources function
- Conduct recruiting and staffing for various departments
- Manage review process, compensation increases and year-end bonus processes to ensure compliance and equity within organization
- Extensive participation in organizational development
- Perform new hire employee orientation, development, and coordinate training
- Manage policy development and documentation
- Address & resolve employee relations issues, provide coaching and long-term solutions
- Coordinate all company-wide events
- Perform all compensation and benefits administration
- Primary contact for all immigration requests, assist employees with obtaining Visas, Green Cards
- Address & resolve all employee safety, wellness and health concerns.
Education
Bachelor of Science -
Pace University
Pleasantville, NY01.1999
Skills
- Employee Engagement
- Process Development & Change Management
- Employee Relations
- Strategic Decision-Making
- Collaboration
- Team development
- Coaching
- Compensation & Benefits management
- Payroll administration
Certification
HRCI-Professional in Human Resources
Timeline
Manager, People Operations
SmartAsset
03.2021 - Current
HR Business Partner
T-Mobile
09.2012 - 11.2020
HR Manager
WHI Solutions
03.2008 - 04.2012
Bachelor of Science -
Pace University
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