Patti O'Keefe
Levittown,PA
Summary
Dynamic professional with extensive experience excelling in project management and strategic planning. Proven track record in budget management and negotiation, achieving significant cost reductions. Adept at relationship building and issues resolution, leading teams to enhance operational efficiency and client satisfaction. Committed to delivering exceptional results in fast-paced environments.
Overview
34
34
years of professional experience
Work History
Director of Production Support Labor
Dyventive
07.2022 - Current
- Managed a small team of traveling Production Managers and Corporate Planners.
- Sourced and maintained a robust network of freelance contractors to support daily operations.
- Responsible for profit margins, budget management.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- First point of escalation for accounting issues
Project Development Manager
Dyventive
01.2017 - 07.2022
- Maintained detailed documentation of daily activities related to assigned projects as well as regularly updated progress reports.
- Reduced project costs with effective resource allocation and task prioritization.
- Trained new hires on departmental procedures and best practices, enhancing overall team performance through knowledgeable guidance.
- Managed vendor relationships, ensuring timely delivery of products and services in line with project requirements.
- Oversaw financial aspects of projects including budgeting, forecasting, and invoice management to maintain fiscal responsibility throughout the project lifecycle.
Corporate Event Planner
Dyventive
03.2013 - 01.2017
- Arranged travel for internal and external crew members.
- Sourced and negotiated the best pricing for all equipment needed for shows, beyond the available inventory.
- Secured all logistical information regarding venue dock details, room access times, freight elevator dimensions, and union labor rules.
- Reconcile American Express statements
- Available 24x7 to onsite crew for logistical questions, source onsite equipment adds or deal with vendor issues.
- Purchase order management
Client Services Representative
Dyventive
Langhorne, PA
08.2008 - 02.2013
- Delivered exceptional customer service by actively listening to concerns and promptly addressing them.
- Collaborated with cross-functional teams to resolve complex client issues quickly and efficiently.
- Prepared quotes, ensuring all client needs were accounted for and priced properly to ensure profit margins we met.
- Single point of contact for assigned clients.
- Worked with Operations team to ensure all deliverable deadlines were met.
Event Planner-Technology
Dyventive
Langhorne,, Pennsylvania
11.2000 - 02.2008
- Arranged travel for all crew members.
- Cut and close purchase orders
- Source equipment
- Manage logistics for small to mid-size meetings
- Prepare logistical documents for onsite crew
Sales Support Specialist`
Inacom Corporation
05.1997 - 10.2000
- Assisted customers with sales needs such as inventory and shipping questions.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Coordinated responses and resources to handle special client requests.
- Collaborated closely with finance departments to ensure timely invoicing and payment collection from customers.
- Quote creation
- Worked closely with Procurement Dept. to ensure orders were filled in a timely manner.
Inside Sales Associate-Major Account Division
Computerware
Langhorne, PA
06.1991 - 05.1997
- Increased repeat business by maintaining regular contact with clients and providing exceptional post-sale support.
- Boosted client satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Managed pipeline diligently by tracking sales activities in CRM system, keeping records up-to-date for accurate forecasting purposes.
- Worked closely with other departments such as operations, finance, or logistics when needed for successful order fulfillment or issue resolution processes from start to finish.
Education
Associate of Arts - Business
Bucks County Community College
Newtown, PA01-1993
Skills
- Multi-tasking
- Attention to detail
- Strategic planning
- Verbal and written communication
- Decision-making
- Project coordination
- Issues resolution
- Negotiation
- Budget management
Timeline
Director of Production Support Labor
Dyventive
07.2022 - Current
Project Development Manager
Dyventive
01.2017 - 07.2022
Corporate Event Planner
Dyventive
03.2013 - 01.2017
Client Services Representative
Dyventive
08.2008 - 02.2013
Event Planner-Technology
Dyventive
11.2000 - 02.2008
Sales Support Specialist`
Inacom Corporation
05.1997 - 10.2000
Inside Sales Associate-Major Account Division
Computerware
06.1991 - 05.1997
Associate of Arts - Business
Bucks County Community College
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