Summary
Overview
Work History
Education
Skills
Certification
Timeline
Manager

Patti Piatt

Florence

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Manager

Barista, Roebling Books and Coffee
07.2024 - 01.2025
  • Oversee a team of 25 employees total inspiring teamwork to facilitate excellent customer experience
  • Ensure consistency and quality for all food and beverage products over 3 locations
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Led a team of 25 employees, ensuring high productivity and excellent customer service.

Food Service Director

University of Cincinnati, Aramark, Capital One Café Kenwood Towne Center
Cincinnati
01.2022 - 01.2024
  • Oversee a team of 75 employees total through clear communications and strong mentorship resulting in ensure daily operational success
  • Handle inventory control for 4000 meals each day by using vendor relations expertise and attention to detail to meet demand and all deadlines
  • Retail Location Manager
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Monitored food preparation methods, portion sizes, and presentation to ensure consistency.
  • Delegated work to staff, setting priorities and goals.
  • Created budgets for each department based on projected expenses and revenues.
  • Trained and supervised food service staff to enhance service delivery and efficiency.

Contact Tracer, Disease Investigator

Healthcare Call Center
Louisville
04.2021 - 01.2022
  • Initial point of contact patient/customer
  • Answered calls and interacted with community members to provide information on advocacy services.
  • Developed effective communication strategies for providing accurate information about COVID-19 exposure risks and prevention measures to the public.
  • Collaborated with local health departments and community organizations to promote awareness of contact tracing efforts.
  • Monitored progress of contacts throughout the course of their quarantine and isolation period.
  • Provided information to access financial assistance, legal aid or housing.
  • Adhered strictly to privacy laws and regulations when collecting personal information from contacts during case investigations.

Enumerator

US Census
08.2020 - 10.2020
  • Addressed non-responsive initial interviews by informing census interviewees on importance of rights of participation.
  • Verified accuracy of survey responses by double-checking data with interviewees.
  • Compiled collected data into a database for analysis.
  • Studied maps of assigned areas to plan efficient routes, reaching many community households per day.
  • Used computers or specified forms to compile, record and code results or data from interview or survey.
  • Maintained accurate records of all activities related to the enumeration process.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Event Planner

360 Campaign Consulting
11.2019 - 02.2020
  • Conducted pre-event site visits, assessing venue suitability and identifying potential logistical challenges.
  • Handled client questions and concerns via different communication channels to deliver exceptional customer service.
  • Liaised between clients and company to verify contract fulfillment.
  • Scheduled and attended pre-event meetings with clients to discuss event details and objectives.
  • Provided technical support during events such as audio, visual equipment setup, operation and troubleshooting.
  • Organized guest support services for guests to meet accommodation, transportation and service needs.

Director of Food and Nutritional Services

Aramark, Services University of Cincinnati Medical Center
03.2017 - 05.2017
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Facilitated collaboration between teams by encouraging open communication channels.
  • Formed and sustained strategic relationships with clients.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Identified opportunities for improvement in operational performance metrics.
  • Promoted a culture of innovation and encouraged staff to contribute ideas.

General Manager

Aramark, Thomas More University
08.2014 - 03.2017
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Developed service and sales strategies to improve retention and revenue.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Guided management and supervisory staff to promote smooth operations.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Director of Food Service

Sodexo Corporate Services Toyota
08.2012 - 12.2013
  • Managed food service sales, costs and budget administration to keep operations in line with financial targets.
  • Analyzed customer feedback to identify areas for improvement and implement changes.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Established and maintained health and safety protocols in all food service areas.
  • Provided feedback to chefs regarding ingredient quality or presentation issues.
  • Delegated work to staff, setting priorities and goals.
  • Conducted regular inventory audits to minimize waste and optimize stock levels.

Retail Manager and Operations Manager

Aramark
08.2009 - 08.2012
  • Maintained store staff by recruiting, orienting and training employees.
  • Reviewed sales figures regularly to determine staffing needs during peak times.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Coached, managed and developed teams to provide exceptional service and achieve sales goals.
  • Ensured compliance with health and safety regulations within the store.
  • Fostered a positive work environment, encouraging teamwork and employee engagement.
  • Managed visual merchandising, maintaining standards and elevating customer experience.

Education

GED -

University of Kentucky
Lexington, KY
04-1982

Skills

  • Expert in Food Service
  • Knowledgeable in Events

Management and Planning

  • Hospitality
  • Customer service
  • Communication skills
  • Operational efficiency
  • Problem solving
  • Strategic planning
  • Staff development
  • Work prioritization
  • Financial management
  • Relationship building
  • Conflict resolution

Certification

  • ServSafe Certified

Timeline

Manager

Barista, Roebling Books and Coffee
07.2024 - 01.2025

Food Service Director

University of Cincinnati, Aramark, Capital One Café Kenwood Towne Center
01.2022 - 01.2024

Contact Tracer, Disease Investigator

Healthcare Call Center
04.2021 - 01.2022

Enumerator

US Census
08.2020 - 10.2020

Event Planner

360 Campaign Consulting
11.2019 - 02.2020

Director of Food and Nutritional Services

Aramark, Services University of Cincinnati Medical Center
03.2017 - 05.2017

General Manager

Aramark, Thomas More University
08.2014 - 03.2017

Director of Food Service

Sodexo Corporate Services Toyota
08.2012 - 12.2013

Retail Manager and Operations Manager

Aramark
08.2009 - 08.2012

GED -

University of Kentucky

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