Detail-oriented servant leader, team player with strong organizational skills. Proven ability to effectively manage multiple projects simultaneously while maintaining a high degree of accuracy. Adept at prioritizing tasks and meeting deadlines in fast-paced environments. Demonstrated commitment to delivering exceptional results and exceeding expectations.
Overview
28
28
years of professional experience
Work History
SENIOR PROPERTY MANAGER
NE PROPERTY MANAGEMENT
01.2018 - Current
Managed multifamily portfolios ranging from 260-800 units maintaining expectations of occupancy
Supervised teams of 10+, motivating, coaching, and training on-site teams by implementing core values, company policies and standards, ensuring compliance
Trained and mentored new managers and leasing teams at multiple sites
Conducted weekly formal and informal site inspections
Executed and enforced lease agreements
Provided an exemplary record of internal/external Customer Service
Regularly traveled to San Antonio, Waco, Leander, Oklahoma City assisting with due diligence regarding new acquisitions and training at existing properties
Reviewed market surveys, executing strategies based upon results/assumptions
Lease-up expertise at numerous sites
Supervised owner portfolio, Dallas, Carrollton and Richardson
Sustained disciplinary actions, coaching, performance appraisals, and terminations
Decreased Operating Costs by implementing cost control procedures
Introduced and monitored effective lease renewal programs, lease expiration management and pricing strategies
Developed annual operating and capital budgets and forecasts, as well as sales and marketing plans
Promptly addressed and administered resident concerns
Prepared specifications, solicited bids, and approved subcontracts for building services
Analyzed operational information for impact on NOI, pinpointing trends and adjustments
Plan and execute social events, project tours, etc.
SENIOR PROPERTY MANAGER
COLGATE MCCALLUM ADVISORS
01.2015 - 01.2018
Decreased Operating Costs by implementing cost control procedures
Introduced and monitored effective lease renewal programs, lease expiration management and pricing strategies
Developed annual operating and capital budgets and forecasts, as well as sales and marketing plans
Promptly addressed and administered resident concerns
Prepared specifications, solicited bids, and approved subcontracts for building services
Analyzed operational information for impact on NOI, pinpointing trends and adjustments
Planned and executed social events, project tours, etc
Streamlined property management processes for improved efficiency and cost savings.
Investigated and resolved any tenant complaints.
Stayed abreast of industry trends and best practices through participation in professional organizations and continuing education opportunities.
Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
Coordinated with legal counsel to resolve complex tenant disputes, protecting property owner interests.
Completed regular performance evaluations of on-site staff members, identifying areas for growth or improvement as needed.
Organized community events for residents, fostering positive relationships between tenants and management staff.
Conducted regular inspections of both interior and exterior of properties for damage.
Maximized rental income while minimizing expenses through effective planning and control.
SENIOR PROPERTY MANAGER
MAA Apartment Communities
01.1997 - 01.2015
Supervised teams of 10+, motivating, coaching, and training on-site teams by implementing core values, company policies and standards, ensuring compliance
Trained and mentored new managers and leasing teams at multiple sites
Conducted weekly formal and informal site inspections
Executed and enforced lease agreements
Provided an exemplary record of internal/external Customer Service
Regularly traveled to Houston, Austin, San Antonio, assisting with due diligence regarding new acquisitions and training at existing properties
Reviewed market surveys, executing strategies based upon results/assumptions
Lease-up expertise at numerous sites
Sustained disciplinary actions, coaching, performance appraisals, and terminations
Decreased Operating Costs by implementing cost control procedures
Introduced and monitored effective lease renewal programs, lease expiration management and pricing strategies
Developed annual operating and capital budgets and forecasts, as well as sales and marketing plans
Promptly addressed and administered resident concerns
Prepared specifications, solicited bids, and approved subcontracts for building services
Analyzed operational information for impact on NOI, pinpointing trends and adjustments
Planned and executed social events, project tours, etc
Awarded Property Manager of the Year, Leasing Teams of the year
Medical Receptionist/Coordinator at NE Primary Care/Merrimack Valley Pain ManagementMedical Receptionist/Coordinator at NE Primary Care/Merrimack Valley Pain Management