Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Patti Roach

Frisco,TX

Summary

Detail-oriented servant leader, team player with strong organizational skills. Proven ability to effectively manage multiple projects simultaneously while maintaining a high degree of accuracy. Adept at prioritizing tasks and meeting deadlines in fast-paced environments. Demonstrated commitment to delivering exceptional results and exceeding expectations.

Overview

28
28
years of professional experience

Work History

SENIOR PROPERTY MANAGER

NE PROPERTY MANAGEMENT
01.2018 - Current
  • Managed multifamily portfolios ranging from 260-800 units maintaining expectations of occupancy
  • Supervised teams of 10+, motivating, coaching, and training on-site teams by implementing core values, company policies and standards, ensuring compliance
  • Trained and mentored new managers and leasing teams at multiple sites
  • Conducted weekly formal and informal site inspections
  • Executed and enforced lease agreements
  • Provided an exemplary record of internal/external Customer Service
  • Regularly traveled to San Antonio, Waco, Leander, Oklahoma City assisting with due diligence regarding new acquisitions and training at existing properties
  • Reviewed market surveys, executing strategies based upon results/assumptions
  • Lease-up expertise at numerous sites
  • Supervised owner portfolio, Dallas, Carrollton and Richardson
  • Sustained disciplinary actions, coaching, performance appraisals, and terminations
  • Decreased Operating Costs by implementing cost control procedures
  • Introduced and monitored effective lease renewal programs, lease expiration management and pricing strategies
  • Developed annual operating and capital budgets and forecasts, as well as sales and marketing plans
  • Promptly addressed and administered resident concerns
  • Prepared specifications, solicited bids, and approved subcontracts for building services
  • Analyzed operational information for impact on NOI, pinpointing trends and adjustments
  • Plan and execute social events, project tours, etc.

SENIOR PROPERTY MANAGER

COLGATE MCCALLUM ADVISORS
01.2015 - 01.2018
  • Decreased Operating Costs by implementing cost control procedures
  • Introduced and monitored effective lease renewal programs, lease expiration management and pricing strategies
  • Developed annual operating and capital budgets and forecasts, as well as sales and marketing plans
  • Promptly addressed and administered resident concerns
  • Prepared specifications, solicited bids, and approved subcontracts for building services
  • Analyzed operational information for impact on NOI, pinpointing trends and adjustments
  • Planned and executed social events, project tours, etc
  • Streamlined property management processes for improved efficiency and cost savings.
  • Investigated and resolved any tenant complaints.
  • Stayed abreast of industry trends and best practices through participation in professional organizations and continuing education opportunities.
  • Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
  • Coordinated with legal counsel to resolve complex tenant disputes, protecting property owner interests.
  • Completed regular performance evaluations of on-site staff members, identifying areas for growth or improvement as needed.
  • Organized community events for residents, fostering positive relationships between tenants and management staff.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Maximized rental income while minimizing expenses through effective planning and control.

SENIOR PROPERTY MANAGER

MAA Apartment Communities
01.1997 - 01.2015


  • Supervised teams of 10+, motivating, coaching, and training on-site teams by implementing core values, company policies and standards, ensuring compliance
  • Trained and mentored new managers and leasing teams at multiple sites
  • Conducted weekly formal and informal site inspections
  • Executed and enforced lease agreements
  • Provided an exemplary record of internal/external Customer Service
  • Regularly traveled to Houston, Austin, San Antonio, assisting with due diligence regarding new acquisitions and training at existing properties
  • Reviewed market surveys, executing strategies based upon results/assumptions
  • Lease-up expertise at numerous sites
  • Sustained disciplinary actions, coaching, performance appraisals, and terminations
  • Decreased Operating Costs by implementing cost control procedures
  • Introduced and monitored effective lease renewal programs, lease expiration management and pricing strategies
  • Developed annual operating and capital budgets and forecasts, as well as sales and marketing plans
  • Promptly addressed and administered resident concerns
  • Prepared specifications, solicited bids, and approved subcontracts for building services
  • Analyzed operational information for impact on NOI, pinpointing trends and adjustments
  • Planned and executed social events, project tours, etc
  • Awarded Property Manager of the Year, Leasing Teams of the year
  • Highest NOI/GOI, lowest delinquencies.

Education

Skills

  • Blue Moon
  • RealPage Onesite
  • Rent Roll
  • Entrata
  • MRI-OPS
  • LRO
  • Yardi-PAYscan
  • Property Inspections
  • Maintenance Coordination
  • Lease Management
  • Staff Supervision
  • Vendor management knowledge
  • Property Management Expertise
  • Budget management skills

Volunteer Experience

  • Open Arms Apartment Homes
  • MAA Ronald McDonald House
  • Meals on Wheels
  • Habitat For Humanity
  • PTA - School Backpack Program
  • Sunday School Teacher

Timeline

SENIOR PROPERTY MANAGER

NE PROPERTY MANAGEMENT
01.2018 - Current

SENIOR PROPERTY MANAGER

COLGATE MCCALLUM ADVISORS
01.2015 - 01.2018

SENIOR PROPERTY MANAGER

MAA Apartment Communities
01.1997 - 01.2015

Patti Roach