Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

PATTI ROACH

Frisco,TX

Summary

Accomplished Senior Property Manager with a proven track record. Enhancing property value and optimizing rental rates. Expert in asset and vendor management, adept at team supervision, and achieving occupancy goals. Demonstrated ability to exceed financial objectives through strategic portfolio oversight and exceptional leadership. Seasoned Senior Property Manager known for high productivity and efficiency in task completion. Possess specialized skills in property portfolio management, resident relations, and operational budgeting. Excel at communication, problem-solving, and leadership, ensuring smooth operation of properties under management.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Senior Property Manager

NE Management
Lewisville, TX
04.2018 - 11.2024
  • Managed multiple sites throughout the company portfolio, from lease-ups to renovations.
  • Created budgets and monitored expenses related to managing properties.
  • Achieved and maintained occupancy goals.
  • Conducted regular inspections of managed properties to identify any issues requiring attention.
  • Ensured all residents adhered to rental agreements, lease terms, and applicable laws.
  • Maintained relationships with residents by providing excellent customer service and responding promptly to inquiries or concerns.
  • Coordinated necessary repairs or renovations with contractors as needed.
  • Prepared reports on the condition of managed properties for owners or investors.
  • Monitored compliance with health and safety regulations at all managed properties.
  • Reviewed financial statements regularly to ensure profitability of each property under management.
  • Collaborated with attorneys regarding legal matters involving the ownership or leasing of property.
  • Performed periodic reviews of existing leases for accuracy and completeness.
  • Scheduled regular meetings with property owners and investors to discuss performance metrics such as occupancy rate, income generated from rentals.
  • Supervised teams of 10+, training, motivating, and ensuring compliance with core values and company policies.
  • Analyzed market data to identify prospective development sites.
  • Managed and oversaw operations, maintenance and administration of properties.
  • Prepared detailed budgets and financial reports for properties.
  • Managed day-to-day activities with subcontractors and property management.
  • Oversaw daily operations, maintenance, and administration of various properties.

Senior Property Manager

Colgate McCallum Advisors
Dallas , TX
03.2015 - 04.2018
  • Developed and implemented policies, procedures and systems to ensure efficient management of properties.
  • Negotiated contracts with vendors for the maintenance of properties.
  • Created budgets and monitored expenses related to managing properties.
  • Conducted regular inspections of managed properties to identify any issues requiring attention.
  • Resolved resident complaints in a timely manner.
  • Coordinated necessary repairs or renovations with contractors as needed.
  • Prepared reports on the condition of managed properties for owners or investors.
  • Analyzed market conditions to determine optimal rental rates for each property.
  • Monitored compliance with health and safety regulations at all managed properties.
  • Reviewed financial statements regularly to ensure profitability of each property under management.
  • Collaborated with attorneys regarding legal matters involving the ownership or leasing of property.
  • Managed and oversaw operations, maintenance and administration of properties.

Senior Property Manager

MAA
Dallas , TX
07.1997 - 01.2015
  • Conducted market research to evaluate current rental rates and identify potential opportunities for increased revenue.
  • Developed strategies to improve occupancy levels in assigned properties.
  • Coordinated with maintenance staff to ensure all repairs were completed in a timely manner.
  • Created and implemented an annual budget for each property in the portfolio.
  • Conducted regular inspections of properties.
  • Resolved resident disputes in a professional and courteous manner.
  • Prepared monthly financial reports detailing income, expenses, cash flow.
  • Reviewed renewal leases prior to expiration date and adjusted rental rates as needed.
  • Provided guidance and support to onsite personnel regarding best practices in leasing, marketing, customer service.
  • Attended trade shows and industry events to promote properties within the region.
  • Performed rent collection duties when necessary, including issuing late notices or eviction proceedings if required.
  • Assisted with training new managers and on-site employees.
  • Established relationships with vendors who could provide goods and services at competitive prices.
  • Developed and implemented marketing plans to cater to needs of community.
  • Recruited, coached, and guided top talent for on-site positions.
  • Conducted periodic inspection of vacant apartments for market-ready condition.
  • Monitored monthly property budget to review purchases and control costs.
  • Managed and oversaw operations, maintenance and administration of properties.
  • Prepared detailed budgets and financial reports for properties.

Education

Associate of Applied Science - Business

Clarendon College
Clarendon, TX
05-1982

Business

West Texas A&M University
Canyon, TX

Skills

  • Staff supervision
  • Property inspections
  • Asset management
  • Vendor management
  • Budget management skills
  • Portfolio oversight
  • RealPage Onesite
  • Entrata
  • MRI
  • OPS
  • LRO
  • Yardi-Payscan

Certification

  • CAM

Timeline

Senior Property Manager

NE Management
04.2018 - 11.2024

Senior Property Manager

Colgate McCallum Advisors
03.2015 - 04.2018

Senior Property Manager

MAA
07.1997 - 01.2015

Associate of Applied Science - Business

Clarendon College

Business

West Texas A&M University

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