Summary
Overview
Work History
Education
Skills
Timeline
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Patti Robinson

El Cajon,CA

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

23
23
years of professional experience

Work History

Service Support Specialist

Guild Mortgage
02.2022 - Current
  • Improved customer satisfaction by promptly addressing service requests and troubleshooting technical issues.
  • Streamlined support processes for increased efficiency and faster response times.
  • Collaborated with cross-functional teams to enhance product functionality and resolve complex issues.
  • Maintained up-to-date knowledge of industry trends and best practices, ensuring optimal support for clients.
  • Served as a key liaison between customers and internal teams, facilitating clear communication for successful problemsolving.
  • Enhanced client retention rates through consistent delivery of outstanding service support experiences.
  • Boosted team morale through regular recognition of individual achievements, contributing to a positive work environment.
  • Maintained detailed records of customer interactions and resolutions, utilizing data to identify trends and areas for improvement in the support process.

Corporate Administrative Assistant

Psycare Assocites/Lifestance Health
12.2000 - 02.2022
  • Streamlined office operations by implementing efficient administrative processes and procedures.
  • Enhanced executive productivity by providing timely and accurate scheduling and travel arrangements.
  • Supported department heads through effective document management, ensuring confidential materials remained secure.
  • Contributed to a positive work environment by fostering professional relationships with team members and clients.
  • Reduced meeting preparation time by organizing presentation materials and coordinating logistics in advance.
  • Assisted in the onboarding of new employees, facilitating a smooth integration into the company culture.
  • Conducted research for executive decision-making, providing insightful summaries of findings.
  • Maintained an organized filing system for easy retrieval of important documents and records.
  • Developed comprehensive reports to support data-driven decision making among executives.
  • Demonstrated strong multitasking skills, simultaneously managing multiple projects with competing deadlines.
  • Ensured compliance with company policies through diligent record-keeping practices and regular audits of documentation accuracy.
  • Optimized executive calendar management by prioritizing appointments based on urgency or strategic importance.
  • Supported the success of company initiatives by executing special projects as assigned by senior leadership.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Scheduled office meetings and client appointments for staff teams.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.

Assistant Store Manager

Big Lots
09.2020 - 10.2021
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Education

Associate of Science - Health Care

San Diego Mesa College
San Diego, CA
06.2000

Skills

  • Data Analysis
  • Problem Solving
  • Conflict Resolution
  • Adaptability
  • Time Management
  • Multitasking
  • Training Abilities
  • Process Improvement
  • Technical Expertise
  • Customer Service
  • Software Troubleshooting
  • Quality Assurance
  • Excellent Communication
  • Critical Thinking

Timeline

Service Support Specialist

Guild Mortgage
02.2022 - Current

Assistant Store Manager

Big Lots
09.2020 - 10.2021

Corporate Administrative Assistant

Psycare Assocites/Lifestance Health
12.2000 - 02.2022

Associate of Science - Health Care

San Diego Mesa College

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Patti Robinson