Patti Rodriguez
Cascade,VA
Summary
Dedicated Pharmacy Manager enthusiastic about helping diverse people and offering experience with regulatory requirements. Knowledgeable in inventory control successful career history comprising more than 20 years.
Highly skilled and enthusiastic professional with over 22 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Contribute to high-volume pharmacies by providing exceptional customer service.
Experienced CHPT with over 20 years of experience. Excellent reputation for resolving problems and improving customer satisfaction.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Capable well-versed in collaborating with patients and healthcare team members to help alleviate symptoms and address root causes of medical issues. Experienced in calculating doses, preparing compounds and securing storage to protect inventories. Work well with others.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
03.2006 - 12.2022
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Communicated with patients, ensuring that medical information was kept private.
- Vaccinated patients to provide immunity against influenza, pneumonia and other diseases.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Supervised team of Number pharmacy technicians.
- Collaborated with store manager to maintain daily operations.
- Offered patients and patrons information on various immunizations.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
National Certified Pharmacy Technician
Walgreens Pharmacy
03.2006 - 12.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Stocked, labeled and inventoried medication to keep accurate records.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Set up and modified patient profiles in System to include current information such as medications and insurance details.
- Restocked automated medication dispensing equipment.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Processed over Number prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
- Supervised Number pharmacy technicians and coordinated day-to-day assignments.
- Led team of Number in interpreting, validating, and filling prescription orders and counseling customers on medications, appropriate dosage and self-administration schedules, side effects, and possible interactions.
- Implemented vaccine awareness campaign that increased immunization-based revenue by $Amount and enhanced community health education.
National Senior Pharmacy Technician
Winn Dixie Pharmacy
11.2000 - 06.2005
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Stocked, labeled and inventoried medication to keep accurate records.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured, and compounded medications following standard procedures.
- Reviewed and verified customer information and insurance provider information.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
Education
High School Diploma -
Richmond Senior High School
Rockingham, NC06.1984
Skills
- FDA Drug Safety Guidelines
- Influenza Prevention and Treatment
- Patient Education
- Workflow Schedules
- Quality Assurance
- Drug Inventory Management
- Staff Management
- Medication Dispensing
- Patient Compliance Monitoring
- Inventory and Restocking
- Prescription Interpretation
- Cash Register Operations
- Pharmacy Operations Management
- Drug Utilization Review
- Policy Enforcement
- Staff Training
- Medicare and Medicaid Processes
- Medication Therapy Management
- Loss Prevention Management
- Sales Strategies
- Care Monitoring
- Business Operations
- Patient Safety
- Patient Profiles
- Operational Efficiency
- Organizational Systems
- Visual Merchandising
- Customer Satisfaction
- Budget Administration
- Resource Monitoring
- Community-Based Educational Programs
- Electronic Medical Record Software
- Patient Care Assessment
- Quality Assurance Controls
- Problem Identification
- Code Compliance
- Inventory and Supply Management
- Set Objectives
- Medicare Compliance
- High Blood Pressure Management
- HIPAA Guidelines
- Mentoring
- Immunization
Certification
- Area of certifications: National Certification Pharmacy Technician, Immunizations, CPR, Blood Borne Pathogens.
Timeline
Pharmacy Operations Manager
Walgreens
03.2006 - 12.2022
National Certified Pharmacy Technician
Walgreens Pharmacy
03.2006 - 12.2022
National Senior Pharmacy Technician
Winn Dixie Pharmacy
11.2000 - 06.2005
High School Diploma -
Richmond Senior High School
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