Patti Shaffer

Department Assistant, 2006 – 2024

• Provided administrative support to management team including preparing reports and presentations.
• Scheduled meetings, appointments and travel arrangements for managers.
• Coordinated special projects as assigned by management team.
• Compiled data from multiple sources into a single report format for review by management.
• Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
• Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
• Oversaw company database and verified accurate updates and proper file management.
• Processed invoices for payment using accounting software applications.
• Handled confidential information with discretion and integrity.
• Maintained positive working relationship with fellow staff and management.

Data Specialist, 2004 - 2006

• Drafted reports to deliver information to upper management and stakeholders.
• Entered data into spreadsheets, documents and databases with high accuracy rate.
• Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
• Adhered to strict data confidentiality policies to prevent information leakage.
• Transferred written information into databases to maintain consistent, accurate client records and project details.
• Reviewed completed work to verify consistency, quality, and conformance.

Business Sales Executive Assistant, 2002-2004

• Provided administrative support to the executive sales team members.
• Created reports summarizing progress against organizational goals and objectives.
• Scheduled appointments for sales representatives with potential customers.

Installation Coordinator, 2000–2002.

• Handled incoming calls and inquiries from customers regarding services offered.
• Provided exceptional customer service, addressing inquiries and concerns with patience and expertise.
• Diagnosed and troubleshot any issues encountered during installation or setup processes.
• Worked closely with internal teams such as IT, operations, and marketing throughout the entire installation cycle.
• Scheduled appointments for technicians based on customer requests, technician availability, and job requirements.
• Reported project progress, site problems and labor status to supervisors..