Patti Shinoda
Rancho Santa Fe,CA
Summary
Dynamic leader with a proven track record at United Parcel Service, enhancing operational efficiency and customer satisfaction. Excelled in problem-solving and leadership, achieving a significant increase in client retention. Skilled in time management and adept at fostering long-term partnerships, consistently prioritizing tasks to meet and exceed business objectives.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Homeschooling Mom
Self
Honolulu And Rancho Santa Fe, HI And CA
09.2006 - 05.2018
- Planned hands-on activities such as experiments, simulations, projects, and presentations to engage students in the learning process.
- Provided guidance to students in making educational decisions.
- Counseled students on personal issues that may affect their academic success.
- Adapted instructional materials to meet the needs of diverse learners.
- Tutored students in areas where they needed additional support or reinforcement.
- Attended workshops and conferences related to teaching methods or innovative approaches in homeschool education.
- Organized field trips to local museums or libraries for further exploration of subject matter.
- Encouraged the development of life skills such as independence, responsibility, and self-motivation.
- Administered standardized tests and other assessments to comply with state homeschooling regulations.
Business Development Manager
United Parcel Services, UPS
Laguna Hills, CA
01.1989 - 06.1996
- Resolved complex customer inquiries regarding charges, payments and account balances.
- Managed staff of twenty-five in the regional business office including hiring, training and performance evaluations.
- Collaborated with other departments to develop strategies to optimize operational efficiency.
- Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
- Oversaw departments and staffing coverage to facilitate day-to-day operations of business office.
- Attended and participated in continuing educational programs to optimize job performance.
- Developed and maintained relationships with clients, addressing concerns and ensuring satisfaction.
- Enhanced office environment to ensure a safe, clean, and productive workplace for all employees.
- Supervised business office staff and administrators, driving office operations.
- Handled confidential information with discretion and integrity.
- Supervised office staff, including hiring, training, evaluation, and development of team members.
Senior Account Executive
United Parcel Services, UPS
Los Angeles, CA
01.1987 - 02.1989
- Managed day-to-day client accounts, ensuring high levels of customer satisfaction.
- Developed strategies for increasing sales volume through existing clients as well as new ones.
- Negotiated contracts with vendors for advertising services and other resources.
- Established long-term partnerships with vendors by negotiating favorable terms.
- Provided timely responses to customer inquiries, complaints, or requests for information.
- Prepared presentations for clients regarding new products or services offered.
- Gathered feedback from customers about their experiences with the company's products or services.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
Customer Service Sales Clerk
United Parcel Service, UPS
Cerritos, CA
01.1982 - 01.1984
- Greeted customers entering the store and provided assistance with product selection.
- Developed an understanding of all products available in order to provide accurate information to customers.
- Maintained a clean and organized sales floor to ensure customer satisfaction.
- Answered customer inquiries regarding products, prices, availability, product uses, and credit terms.
- Provided excellent customer service by engaging in friendly conversations with patrons.
- Assisted other departments when necessary to ensure smooth operations of the store.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Operated cash register to process cash, check or credit card payment transactions.
- Educated customers on product features and technical details to highlight benefits.
- Cleaned shelves, counters and tables to maintain organized store.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
Certified Minister - Theology
SoCal School of Ministry
Irvine, CA07-2022
High School Diploma -
Alhambra High School
Alhambra, CA06-1982
Some College (No Degree) - Fine Arts
California State University Long Beach
Long Beach, CASkills
- Time management
- Problem-solving
- Planning
- Task prioritization
- Supervision and leadership
- Calm under pressure
- Active listening
- Dependable and responsible
Affiliations
- Enjoys exercising five to six times a week and being outdoors.
- Mentors young female adults in their Cristian walk with God.
- Enjoys leading Grow Groups and educating others in God's Word.
- Loves animals and goes to the zoo often.
Certification
- Certified Minister through The SoCal School of Ministry
- Certificate of Completion for Mental Health Coaching through Light University
- Freedom Academy Certificate of Completion focusing on Life Coaching and Leadership
Timeline
Homeschooling Mom
Self
09.2006 - 05.2018
Business Development Manager
United Parcel Services, UPS
01.1989 - 06.1996
Senior Account Executive
United Parcel Services, UPS
01.1987 - 02.1989
Customer Service Sales Clerk
United Parcel Service, UPS
01.1982 - 01.1984
Certified Minister - Theology
SoCal School of Ministry
High School Diploma -
Alhambra High School
Some College (No Degree) - Fine Arts
California State University Long Beach