Patti Strauss

• Lead and manage operations across 11 offices
• Establish and deliver consistent processes while upholding and elevating team performance
• Proficient at implementing structured approaches and fostering a collaborative work environment to drive operational excellence and achieve organizational objectives.
• Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
• Collaborated with cross-functional teams to align operations with corporate objectives.
• Devised and executed training plans for new and existing staff to support competency and compliance.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Member of a High Performance Team dedicated to providing concierge service and an exceptional onboarding experience to High Performance Agents over $250+ by ensuring a smooth transition, training on Coldwell Banker tools, products and services for agents and all team members.

• Delivered a positive and seamless onboarding experience for new agents, ensuring their rapid integration and success.
• Provided comprehensive regional support and training to agents, administrative staff, operations teams and branch leaders
• Helped meet changing demands by recommending improvements to business systems or procedures.

• Coordinated and supported sales office operations
• Provided instruction and support on office systems, assisted sales associates with marketing and technology needs and coordinated on-boarding of new agents.
• Interacted with sales agents by phone, email, or in-person to provide information.
• Maintained a high standard of excellence while delivering a positive customer service experience.

• Played a pivotal role in the successful launch of a new veterinary practice, where I designed and executed standard work instruction for operational processes, collaborated to outline hospital processes and customize EMR system
• Leveraged industry expertise, customer service and problem solving to resolve customer concerns and promote loyalty.
• Additionally, managed and trained the operations team, ensuring efficient workflows and excellence in customer service and planned special events.

• Scheduled appointments with veterinary team on behalf of clients.
• Coordinated with veterinary team and patients to find cost-effective options for services.
• Followed up with clients to inquire about experience.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to veterinary team.
• Increased customer service success rates by quickly resolving issues.
• Performed wide-ranging administrative, financial and service-related functions.
• Trained and supervised employees on office policies and procedures.
• Ordered and distributed hospital food inventory while adhering to fixed office budget.

Successfully managed a building portfolio spanning 1⁄2 million square feet in the Chicago suburbs. Key responsibilities encompassed the development and adherence to annual property budgets, monthly owner reports, team supervision, accounts receivable oversight, vendor contract management, tenant and capital project coordination and the maintenance of positive tenant relationships.