Patti Young

• Worked with leadership to support organization's business objectives and meet legal requirements.
• Maintained energy and enthusiasm in fast-paced environment.
• Served as subject matter expert in answering questions from colleagues regarding benefits.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.

• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Monitored premises, screened visitors, updated logs and issued passes to maintain security.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Executed record filing system to improve document organization and management.
• Created detailed expense reports and requests for capital expenditures.
• Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
• Offered office-wide software support and training, troubleshooting issues and optimizing usage.
• Maintained staff directory and company policy handbook for human resources department.
• Scheduled office meetings and client appointments for staff teams.
• Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
• Coached new employees on administrative procedures, company policies and performance standards.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Arranged rapid office equipment repair and maintenance with vendors.
• Organized weekly staff meetings and logged minutes for corporate records.
• Handled client correspondence and tracked records to foster office efficiency.
• Monitored supervisor's work calendar and scheduled appointments, meetings and travel.

• Identified and solved issues with production, workforce and material sourcing to drive business objectives.
• Resolved issues and recommended actions based on production and compliance reports.

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• Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
• Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
• Closely collaborated with project members to identify and quickly address problems.
• Increased company growth through collaboration with sales and marketing departments.
• Diminished regulatory risks by overseeing adherence to insurance and safety regulations across projects.
• Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
• Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
• Reported on status for each project to appropriate stakeholders.
• Identified opportunities to improve business process flows and overall departmental productivity.
• Initiated on-time, under-budget project management to optimize performance.
• Mentored and guided associates in approaches designed to exceed expectations of customers and members.
• Established performance goals for department and provided methods for reaching milestones.
• Escalated incidents to next level to remain compliant with company's standards and procedures.
• Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.

• Worked with community to increase local firm's presence and assisted partners with reputation management and branding.
• Assisted partners by maintaining and growing firm's local presence within community.

• Managed day-to-day business operations.
• Trained and motivated employees to perform daily business functions.
• Consulted with customers to assess needs and propose optimal solutions.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Created and monitored promotional approaches to increase sales and profit levels.
• Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
• Optimized team hiring, training and performance.
• Maintained up-to-date administrative records to monitor operational conditions.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
• Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
• Trained and developed team members to build human capital.
• Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Conducted target market research to scope out industry competition and identify advantageous trends.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
• Aligned branding initiatives and sales strategies with client goals.
• Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
• Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
• Improved records management systems for leases and contracts to boost renewals timeliness.

• Verified data checking for compliance, error and repeat data.
• Completed time-sensitive data entry requests.
• Performed regular quality control checks to verify accurate entry of data.
• Clearly communicated entry status via email or phone with other departments.
• Quickly learned new processes and systems and kept current with procedural enhancements.
• Securely filed document master digital files for backup and future verification.
• Assisted operations manager to compile internal reporting data.
• Completed data entry tasks with accuracy and efficiency.
• Entered numerical data into databases with speed and accuracy using 10-key pad.
• Compiled data and reviewed information for accuracy prior to input.
• Corrected data entry errors to prevent later issues such as duplication or data degradation.
• Verified data files prior to entry to maintain high data accuracy.
• Located and corrected data entry errors and reported to management.
• Added documents to file records and created new records to support filing needs.
• Identified data entry errors and reported to necessary departments.
• Reviewed completed work for compliance with regulations.
• Monitored database updates and verified for correctness.
• Executed data verification to detect errors.
• Evaluated source documents to locate information needed for each data entry field.
• Supported multiple departments with special projects.
• Kept optimal quality levels to prevent critical errors and support team performance targets.
• Scrubbed data for errors and made corrections to maintain clean records.
• Applied data entry knowledge and investigative skills to resolve indecipherable or garbled messages.
• Received incoming calls and handled data requests from internal stakeholders.
• Maintained ongoing communication with relevant departments to confirm accurate data delivery.

• Interacted with customers by phone, email or in-person to provide information.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Managed multiple projects simultaneously using organizational and analytical skills.
• Informed and supported business leaders through consistent communication and administrative support duties.