Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patti Zimmerman

Sioux Falls

Summary

Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.

Overview

19
19
years of professional experience

Work History

Patient Service Representative

Avera McKennan Hospital & University Health Center
01.2023 - Current
  • Managed patient appointments and coordinated schedules to optimize clinic efficiency.
  • Facilitated communication between patients and medical staff, enhancing overall care experience.
  • Processed insurance verification and patient information, ensuring accuracy for billing purposes.
  • Resolved patient inquiries and concerns, improving satisfaction through effective problem-solving.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.

Registrar

Iowa City Community School District – WHS
08.2021 - 12.2022
  • Managed student enrollment processes, ensuring accurate data entry and compliance with district policies.
  • Coordinated scheduling of classes, optimizing resource allocation for maximum efficiency.
  • Developed and maintained student records systems, enhancing data accessibility for staff and administration.
  • Implemented new registration procedures, streamlining workflows and improving overall accuracy of enrollment data.
  • Collaborated with academic departments to align course offerings with student needs and district objectives.
  • Organized, reviewed, and filed paperwork for secure recordkeeping.
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

District Registrar/Infinite Campus Administrator

Mitchell School District – MHS
08.2009 - 08.2021
  • Managed student records using comprehensive database systems to ensure accuracy and compliance.
  • Oversaw scheduling of courses and resources, optimizing allocation to meet student needs effectively.
  • Collaborated with educational leaders to develop policies enhancing student registration experiences.
  • Verified paperwork accuracy and checked for completion prior to processing.
  • Updated computer system with latest information to keep records current and accurate.
  • Assisted with accreditation efforts through meticulous record-keeping and timely submission of required documentation.
  • Promoted adherence to FERPA regulations by implementing strict confidentiality protocols when handling sensitive student information.
  • Coordinated enrollment processes, streamlining procedures for improved efficiency and reduced wait times.

Concession Stand/Front Desk Attendant

World’s Only Corn Palace/Mitchell Recreation Center
12.2006 - 08.2021
  • Greeted and assisted visitors, providing information about exhibits and events.
  • Managed front desk operations, ensuring a welcoming environment for all guests.
  • Processed ticket sales and handled cash transactions accurately.
  • Trained new staff on customer service protocols and operational procedures.
  • Developed strategies to enhance visitor experiences through improved service delivery.
  • Oversaw daily front desk workflows, optimizing efficiency and response times.
  • Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
  • Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
  • Attended to needs of visitors by aiding and providing customer service in fast-paced environment.

Concessions Coordinator

Mitchell Athletic Booster Club
08.2015 - 06.2021
  • Coordinated vendor relationships to ensure timely delivery of concessions and supplies.
  • Streamlined inventory management systems, enhancing accuracy in stock levels and order processing.
  • Oversaw scheduling and logistics for concession stands during athletic events, ensuring optimal staffing levels.
  • Collaborated with event organizers to align concession offerings with audience preferences and event themes.
  • Evaluated operational processes regularly, identifying areas for improvement to enhance overall performance.
  • Streamlined inventory management by conducting regular audits and maintaining accurate records.
  • Reduced food waste through proper storage, rotation, and portion control procedures.
  • Increased sales revenue by implementing effective upselling techniques for concessions staff.

Education

Business Office Careers

Mitchell Technical Institute
12.1995

Diploma -

Mitchell High School
05.1994

Skills

  • Detail-oriented organization
  • Skilled in digital tools
  • Committed team member
  • Effective communicator
  • Driven professional
  • Mediator
  • Effective multi-tasking
  • Maintain composure under tight deadlines
  • Supportive group participant
  • Strategic planner
  • Motivated by challenging opportunities
  • Patient confidentiality
  • HIPAA compliance

Timeline

Patient Service Representative

Avera McKennan Hospital & University Health Center
01.2023 - Current

Registrar

Iowa City Community School District – WHS
08.2021 - 12.2022

Concessions Coordinator

Mitchell Athletic Booster Club
08.2015 - 06.2021

District Registrar/Infinite Campus Administrator

Mitchell School District – MHS
08.2009 - 08.2021

Concession Stand/Front Desk Attendant

World’s Only Corn Palace/Mitchell Recreation Center
12.2006 - 08.2021

Business Office Careers

Mitchell Technical Institute

Diploma -

Mitchell High School

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Patti Zimmerman