Patti D Best
Elizabethtown
Summary
Dynamic and motivated professional seeking a position that fosters growth, skill development, and collaboration within a team-oriented environment. Known for a strong work ethic, organizational skills, and reliability, consistently delivering high-quality results. A trustworthy team player thriving in fast-paced settings, eager to contribute to collective success while embracing new challenges. Committed to continuous learning and professional development to enhance contributions to the organization.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Patient Services Manager
Metz Culinary Management/ U of L Mary & Elizabeth Hospital
05.2021 - Current
- Work with patients and their families to help them to understand what dietary choices they have according to their diets.
- Develop goals and objectives to maintain high quality Care.
- Utilize equipment resources and programs.
- Supervises hires, evaluates and train employees, including supervisors, hostesses, room service tray line workers and ambassadors to the policy of the company.
- Monitoring scheduling of employees by supervisors to assure compliance to budgetary guidelines and adequate staffing of the patient service and call center segments.
- Establishes and maintains effective working relationships with other faculty departments.
- Monitors quality and portion control of food service to patients.
- Operates areas of responsibilities within budgetary restrictions.
- Continually provide feedback from rounding of nurses, patients, hostesses and tray line & ambassadors.
- Conduct Audits with Host, Supervisors and Ambassadors.
- Cash down registers for the Retail Cafe.
- Maintains compliance with Mets standards of operation and client contract including all records and reports necessary to comply with Mets using agency standards regulations and codes.
- Established departmental objectives that aligned with company vision, driving overall business growth.
- Developed training programs that enhanced employee skills and contributed to higher retention rates.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Use ADP in monitoring hours, overtime and completing payroll.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Dining Service Director
The Love Companies Allegro Inspired Senior Living
02.2008 - 03.2020
- Oversee preparation of meals to ensure high quality and presentation.
- Interviewed future staff.
- Budgeting, ordering, inventory, training staff, holding monthly meetings, holding staff accountable for actions, scheduling.
- Working with marketing to hold on-site & off-site functions.
- Every eighth week Manager on Duty.
- Make 5 week menu cycles.
- Payroll using ADP system.
- New insight to the menus, by working with the residents to find out what foods they would like to experience.
- Bringing the dining service team and the marketing team to work as one unit.
Manager, Cook, Server, Dishwasher
Claudia's Tea Room
08.2006 - 02.2008
- Helped the owner make the menu.
- Shop for and order the items needed for the Teas or gift shop.
- Prepare food.
- Brew the tea.
- Serve all food and drinks.
- Clean kitchen / dining room.
- Run a gift shop, balance the register.
- Deliver days income to the owner.
- Secure building before leaving at night.
- Learned to run the Tea Room & gift shop on my own, learned to hire help when doing large functions.
Baker
Arnold's Coffee Cafe
09.2005 - 11.2006
- I prepared and baked all the bakery items for the display case, cleaned and had the coffee shop ready for when the morning staff arrived at 6:30am.
- I also start lunch specials, soups and prepare for dinner parties.
- I worked independently, unsupervised, and responsible for opening the business.
- Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
- Collaborated with front-of-house staff to coordinate customer orders efficiently during peak hours.
- Produced consistently high-quality baked goods for customers.
Administrative Assistant
The Wright Legacy Group, LLC
09.2005 - 12.2005
- This was a temporary position while attending school.
- Answering phone, taking messages, filing, typing, running errands & database input.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Organized and maintained filing systems for efficient document retrieval and management.
Production Baker/Wrapper
VG's Food Center & Pharmacies
11.1999 - 08.2005
- Prepare & baking of the baked goods, packaging, labeling of goods to be sold.
- Scheduling coordinator for team of 24, worked closely with supervisor on setting up new programs for bakery, organize work areas.
- Worked in a timely manner.
- Worked with supervisor in coordination of food shows from start to finish, in the city of Fenton and county of Genesee, Michigan.
- Bringing the team closer together, able to make artisan breads, donuts, muffins cakes & pies to display for peak customer sales and satisfaction.
Paraeducator
Linden Community Schools
09.1992 - 05.2001
- Special Education Room Aide, Speech & Physical Therapist Aide, One- on -One Special Needs Aide.
- Sat in counseled meetings with physical therapist, speech therapist & parents, conducted lesson plans and exams, administered exams, scored them & calculating achievements.
- Making a difference in the lives of children and their families, helping them learn and to grow.
- Assisted teachers in developing and implementing lesson plans tailored to student abilities and interests.
- Maintained accurate records of student attendance, grades, IEP goals, and other relevant information as required by school policies.
- Provided one-on-one assistance to students with various disabilities, fostering academic growth and independence.
Education
Certification - Food And Nutrition
University of Florida
Gainesville, Florida, FL09-2023
Associate's Degree - Applied Science, Culinary Arts
Elizabethtown Community And Technical College
Elizabethtown, KY05.2008
Skills
- Budget
- Training
- Word
- Culinary Experience
- Supervising Experience
- Customer Service
- Leadership Experience
- Patient satisfaction
- HIPAA compliance
- Team management
- Teamwork and collaboration
Certification
- Certified Dietary Manager, University of Florida, 02/22/24, 425057
- ServSafe Food Protection Manager, 21325101, 12/01/26
Additional Information
Serv-Safe certified, Relias Learning - over 3200 hrs, Alzheimer's Association - Dementia Care Training, PREMIER - American Culinary Federation for Continuing Education Hours - 15.5hrs, National Seminars Training: Leadership Excellence, Managing Projects & Priorities, Assertiveness Skills for Managers & Supervisors, How to Handle Difficult People, Improving Employee Accountability, Preparing for The Next Level of Leadership
Assessments
Food Safety, Proficient, 04/01/20
Personal Information
- Willing To Relocate: Mississippi
- Authorized To Work: US for any employer
Timeline
Patient Services Manager
Metz Culinary Management/ U of L Mary & Elizabeth Hospital
05.2021 - Current
Dining Service Director
The Love Companies Allegro Inspired Senior Living
02.2008 - 03.2020
Manager, Cook, Server, Dishwasher
Claudia's Tea Room
08.2006 - 02.2008
Baker
Arnold's Coffee Cafe
09.2005 - 11.2006
Administrative Assistant
The Wright Legacy Group, LLC
09.2005 - 12.2005
Production Baker/Wrapper
VG's Food Center & Pharmacies
11.1999 - 08.2005
Paraeducator
Linden Community Schools
09.1992 - 05.2001
Certification - Food And Nutrition
University of Florida
Associate's Degree - Applied Science, Culinary Arts
Elizabethtown Community And Technical College