Pattie Miller
Bon Aqua,TN
Summary
Disciplined individual skilled in collecting and verifying patient demographic and insurance information and preparing and maintaining medical records. Proficient in using medical terminology and classifying diagnostic procedures, treatments and medications. Dedicated to providing highest quality care to patients.
Overview
10
10
years of professional experience
Work History
Medical Records Clerk
NHC Place At The Trace
12.2019 - Current
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Maintained patient confidence by keeping patient records information confidential.
- Supported medical staff by providing organized and accurate medical records.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained patient records in compliance with security regulations.
- Printed and photocopied documents to provide patients with copies of medical records.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Responded to patient inquiries to provide information and details of medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Analyzed complex medical records to identify discrepancies in accuracy and completeness.
- Sorted and distributed incoming and outgoing medical records.
- Maintained accuracy, completeness, and security for medical records and health information.
- Followed up with medical staff regarding missing information in patient records.
- Followed exact procedures for handling transfers and other releases of medical records.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Verified accuracy of patient information in medical records.
- Assisted in preparation of medical reports for external parties.
Medical Office Secretary
Nephrology Associates PC
05.2013 - 11.2018
- Verified insurance benefits or eligibility and documented in EHR system.
- Communicated with outside facilities for scheduling tests.
- Verified or obtained referral numbers or authorizations for upcoming appointments.
- Reviewed and maintained charts for completeness and compliance with EMR guidelines.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Answered phone calls and messages for physician,medical facility, scheduling appointments, and handling patient inquiries.
- Supported office staff and operational requirements with administrative tasks.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
Education
High School Diploma -
Hickman County High School
Centerville, TN05.1990
Skills
- EMR Systems
- Protected Health Information
- Paperwork Processing
- Greeting Visitors
- Medical Billing Code Accuracy
- Medical Release of Information ROI
- Customer Service
- Data Entry
- Medical Terminology Understanding
- Demographics Information
- HIPAA Compliance
- New Patient Chart Preparation
- Reminder Calls
- Patient Information Verification
- Scanning and Imaging Software
- Records Review
- Insurance Eligibility
- Administrative Duties
- Medical Records and Documentation
- Clerical Support
Timeline
Medical Records Clerk
NHC Place At The Trace
12.2019 - Current
Medical Office Secretary
Nephrology Associates PC
05.2013 - 11.2018
High School Diploma -
Hickman County High School
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